Company: SecurityPal

Position: Customer Success Manager

Reports to Position: Director of Customer Success

About SecurityPal
SecurityPal helps companies speed up complex security reviews so sales teams can close deals faster and security teams can stay focused on keeping systems safe. As companies struggle to protect their data, security reviews have become more frequent and time-consuming. We make the customer assurance process faster and easier.

Working at SecurityPal
We’re a fast-moving, collaborative team where impact matters more than tenure. You’ll have real ownership of your book of business, the chance to grow quickly, and the support of people who care deeply about our customers’ success.

We value curiosity, urgency, and a growth mindset. Our industry is constantly evolving, and we’re committed to learning and adapting every day to stay ahead.

Overview: SecurityPal Engagement Management

The Engagement Management team is responsible for managing our customers' journey with SecurityPal. This journey consists of 4 major stages:

Onboarding our customers onto the SecurityPal ecosystem
Driving adoption of our software and services
Supporting customers’ growth and maturity as trusted business partners
Renewing and expanding our partnership

Essential Functions:

To excel in this role, Engagement Managers must:

Skillfully manage the needs of a portfolio of approximately 30 customers across business segments
Manage the end-to-end customer journey - from onboarding to renewal
Build strong relationships with customers - from entry-level sales team members to C-suite executives
Actively assess and address customer health and churn risks
Demonstrate technical aptitude to quickly learn and enable customers about our app product
Possess strong project management skills to oversee customer projects executed by our delivery team
Have a commitment to continuous improvement and help identify and enhance tools and processes to deliver a better customer experience

Interests and Skills:

High performers at our organization are:

Comfortable in an ever-changing environment
Independent workers, comfortable owning a book of business
Team players with a strong desire for personal growth
Highly organized in managing and executing complex customer tasks
Excellent communicators
Relationship builders with a sales mindset
Tech-savvy and interested in AI, enterprise software, and information security

Prerequisite Education and Experience:

Bachelor’s Degree or equivalent
Demonstrated history of performance in a startup environment
6+ years of experience in professional services, customer success, project management, sales, consulting, and/or similar roles

SecurityPal is an equal opportunity employer.

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