About Us:

Second Melody is a branding studio located in Chester and Montclair, New Jersey specializing in identity development, messaging, customer engagement, website design, collateral creation and user experience. Our mission is to make the world a more beautiful place while helping our clients solve problems by building better, stronger and more inclusive brands that accurately represent their visions, passions and business goals.

We help our clients explore their brands, evolve their brands and elevate them all with defined goals, a single voice and an aesthetic consistency that drives growth and revenue (hooray).

Role Overview:

The Account Coordinator will assist the account management team in serving as the direct link between the agency and the customer, managing day-to-day affairs and ensuring customer satisfaction. They will support building, maintaining, and growing relationships with our most strategic customers while also acting as a liaison between those customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions within the allotted budgets.

Clients choose to work with us both because of what we do and who we are and your help to build, maintain, and grow our team is invaluable to our success.

Job Responsibilities

Account Management

Be attentive and aware of all customer correspondence on assigned projects
Respond to customer requests with informed and helpful next steps and answers
Attend customer meetings and represent the agency and the project in an appropriate manner
Absorb customer feedback and ask the right questions prior to delivering feedback to creative team
Provide clear direction and strategy to cross-functional internal teams
Review deliverables to make sure they make sense strategically and have been executed accurately before sending to clients
Be an advocate for the creative team and ensure they have time to create

Project Management

Update project timelines being aware of key client deadlines, employee bandwidth and other projects going on
Update project management software tasks and projects
Assist with monthly project invoicing
Ensure that all projects are delivered on-time, within scope and within budget
Create and maintain comprehensive project documentation
Ensure accurate hour logging by the team
Allocate tasks to the necessary people, and communicate with them regularly about what is upcoming and the status of each task
Keep stakeholders informed about the project

Keep track of hours logged and out-of-pocket costs, and compare them to the planned budget

At the end of projects put together a postmortem report based on profitability and identify project wins and areas of improvement

Work requirements for the position:

Possession of creative flair, versatility, conceptual/visual ability and originality
Ability to backup ideas and defend choices with research and reasoning
Ability to interact, communicate and present ideas
Up to date with industry leading software and technologies
Realism regarding time, costs and deadlines

Behavioral Requirements for the position:

A well-balanced tendency towards both the task-oriented and human-side of working in a studio environment
Personable and outgoing when it comes to customer interactions
Focused on the bigger picture of the initiatives
Highly organized, disciplined, driven and energetic
Pays close attention to direction and knows when to check-in or ask for assistance
Exercises excellent judgment in determining what can and cannot be efficiently accomplished prior to receiving approval/direction
Discrete and trustworthy with sensitive firm and customer information
Demonstrate an understanding and commitment to Second Melody, our goals and our growth
Be resourceful. Focus on solutions rather than problems

Hybrid Structure:

This is a hybrid role with a mix of in office and remote work. We’re looking for someone who is excited to be in the office regularly to collaborate, learn, and be part of the team.

Time Off

Vacation - 12 days
Personal - 12 days
Sick - 5 days
Paid Holidays

Benefits

Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium
Voluntary vision and dental plan

401k

401k company match 4% of annual salary (available after 1 full year of employment)

Continuing Education

Opportunity for online/ in-person training and events to further grow professionally that will be funded by Second Melody

Future Career Growth

Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows

Salary: $45,000/annually

Second Melody remote jobs

Design Intern (Fall 2026)

Account Coordinator

Account Coordinator