Roofco, Inc is currently seeking experienced Field Services Representative's (FSR)/field Services Engineer (FSE) to provide their technical expertise in RF systems to produce solutions for a small team in the design, development, integration, documentation, and test of operational prototypes ultimately transitioning these into production. We are looking for 8 FSR's.

Responsibilities

They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments

Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems

Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required

Develop innovative solutions to more complex technical problems that arise during start-up

Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs

Monitor and resolve recurring complex problems to ensure customer satisfaction

Leadership skills necessary to mentor and support team members in the field
Customer engagement skills required to support the Power Services Manager in key interactions with customers
Exhibited leadership skills among peer group(s)
Demonstrated competency & high level of understanding of system electronics, MSDOS, and Linux.
Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing
Demonstrated report and project summary writing skills
Excellent customer relations, listening, and organizational skills.
Attendance and Punctuality are essential functions of the position.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime)
Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Midlothian, TX with all expenses paid
Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more

Roofco, Inc remote jobs

Field Service Representative