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Job Description Summary

This position supports the student Notebook Computer Program initiative and faculty/staff devices. This encompasses prototyping, installation, configuration, upgrading, testing, maintenance, preparing technical documents, and troubleshooting the devices. Walk in support is provided in addition to addressing tickets submitted online. The Specialist works with Ringling College students, faculty and staff to assist in the troubleshooting of projects and workflows. The incumbent will also provide support in classroom locations on campus as needed.

Job Description

DUTIES AND RESPONSIBILITIES:

Note: The following duties are illustrative and not exhaustive. Responsibilities may evolve based on organizational needs, and similar or related tasks may be assigned as necessary. Management reserves the right to assign additional duties as required.

Provides macOS, IOS, and Windows technical support to the campus community for notebook computers.
Collaborates with the campus community to identify notebook hardware and software needs.
Assists to review potential notebook computers, mobile devices, peripherals, and service level agreements.
Supports inventory management, including receiving devices, tagging, logging into inventory, and auditing storage locations.
Assists in designing Ringling College notebook program default configurations, imaging and update processes.
Creates and configures current notebook computer and device configurations, software and other resource offerings on an ongoing basis.
Optimizes notebook and tablet configurations and identifies opportunities for enhancements.
Provides troubleshooting support to Ringling College students, faculty and staff devices, projects, and workflows.
Resolves Ringling Notebook Computer Program technical issues in a timely manner.
Maintains current knowledge of information technology trends and evaluates their applicability for Ringling College.
Documents troubleshooting techniques for IT students and staff.
Offers training on Ringling College Notebook Computer Program resources, processes, software and troubleshooting.
Initiates, fosters and brings closure to technical support discussions and issues.
Participates in crafting policies and procedures related to user support and notebook computers.
Assists in researching and recommending hardware, software and networking products.
Supports client level security in a networked environment.
Prepares and maintains documentation as needed.
Collaborates with and assists other Institutional Technology teams with projects related to user support and notebook computers.
Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Note: The following knowledge, skills, and abilities are representative but not exhaustive. Candidates may be expected to demonstrate additional competencies relevant to the role. Meeting the listed qualifications does not guarantee job placement or advancement.

Experience using pen displays for digital content creation.
Basic knowledge of local area network operations.
Excellent interpersonal, written, and oral communication skills.
End-user oriented with excellent customer service skills.
Good organizational, analytical, and problem-solving skills.
Self-initiative and creativity skills.
Ability to exercise sound judgment.
Ability to maintain confidentiality.
Demonstrated ability to work in a team environment.

Education and Experience

Minimum

High School diploma or equivalent
Two years of relevant experience

Preferred:

Bachelor’s degree in computer science, mathematics, or other computer related area including Ringling College majors.
Experience with mobile device management (MDM) solutions, enterprise desktop remote assistance tools, imaging, remote application deployment and patch management.
Work experience in a Higher Education environment.

Ringling College of Art and Design is an Equal Opportunity Employer. The College provides equal employment opportunity to all persons without regard to sex, age, gender, color, race, national or ethnic origin, religion, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis prohibited by law.

Ringling College of Art and Design, Inc. remote jobs

User Support Specialist II - Notebook Services