About Response

What we're building

Response is organizing the world’s inventory – making it universally accessible and useful. We make it easy for businesses to shop all their vendors in one place. From one person operations to publicly-traded companies, teams that use Response cut ordering time in half and save on supplies with the vendors they already use.

Traction

We're still in private beta, but we're already working with dozens of warehouse teams across 25 states at amazing companies like Aterian (NASDAQ: ATER), Saltbox, and more. We've built the world's largest catalog of industrial products (20 million SKUs and growing) across dozens of the US's top industrial suppliers.

Funding

We are well-funded and backed by institutional investors likeY Combinator andTwenty Two Ventures, as well as founders and operators behind game-changing companies likeFlexport,Ramp,Anduril,Scale AI, and more.

Team

We’re a small but mighty team of 7: two technical co-founders (Kais & Keivan), four engineers (Jess, Justin, Zach, Renato), and one growth lead (Timon). By early 2024, we will be 15 people strong.

We’ve spent years relentlessly focused on understanding the biggest challenges facing B2B purchasing. We started off learning about these challenges in the humanitarian sector building enterprise software to help procurement teams automate the tendering process. When the COVID-19 crisis hit the world, we dropped everything to help: giving our technology to healthcare teams so they could quickly source life-saving PPE. For a time, we even became procurement officers ourselves – providing our services (and up to 30% in savings) to other high-growth startups.

Why join now?

We have a clear initial target customer (e.g., warehouse ops teams) & sales playbook and are building something people want. At the same time, we've only taken our first step towards a significantly larger opportunity (i.e., the multi-trillion $$$ industrials market in the US). Like any startup, our product and GTM roadmap is ever-evolving, but it's never been clearer. In short, it's the perfect time to join and we can't wait to meet you.

About the role

As ourFounding Product Designer, you will be responsible for owning Product Design at Response. You will collaborate closely with our customers to understand their needs, work with our Engineering team to develop product specs, design solutions for a rapidly-evolving legacy industry, and level up Response’s user experience.

Why now?

Product Design is at the heart of our strategy for unlocking the next generation of Response. In order to scale, we need someone dedicated to analyzing all of our product’s current usability bottlenecks, iterating to find a solution, and developing a cohesive experience that will enable Response’s self-service future (currently, we only do “white-glove” onboardings).

Responsibilities

(1) Collaborating with customers to understand and advocate for their needs

As the Founding Product Designer at Response, you'll play a crucial role in collaborating with our customers to deeply understand their needs and pain points. You will conduct user research to gather valuable feedback that informs our design process. By understanding our customers’ problems deeply, you'll ensure that our product is highly functional and tailored to meet real-world user requirements.

(2) Prototyping towards solutions that work

You will leverage your expertise to rapidly prototype and iterate on design concepts, translating user insights into tangible solutions. For us, prototyping is about expansively exploring different possibilities, designing thoughtful tests, and picking an option that works. We don’t expect the first try to be perfect, but we do expect to learn from everything we put out.

(3) Implementing best practices for design at Response

At Response, we are committed to upholding the highest design standards, and as a Founding Product Designer, you will be responsible for implementing and maintaining best practices in design. This includes creating design systems, style guides, and design documentation that ensures consistency, usability, and a cohesive user experience across our product.

Once you’re onboarded, we’ll work together to refine these outcomes to make them measurable and time-bound. We’ll also create a set of learning outcomes that align with your personal and professional growth goals.

What we’re looking for

Experience running user research processes (e.g., problem discovery, usability testing, etc.)
Experience writing clear and concise product specifications
Experience with low-fidelity and high-fidelity design practices (including design tooling such as Figma)
Adaptability – able to switch directions and acquire the necessary skills to tackle unique challenges
Independence – thrive in ambiguity and can work autonomously
A strong portfolio of interesting projects

What excites us

Previous founding or startup experience
Previous experience designing for customers in supply chain or other "legacy industries"
Realistic problem-solving approach - thoughtfully considers the tradeoffs between speed and polish to achieve the “90/10” solution
Awareness of real-world impact - realize that we have an impact on the users, businesses, and stakeholders who interact with our technology
Genuine curiosity and desire for feedback

Benefits

📈 Equity
🩺 Health & Dental Insurance
🏝️ Flexible PTO / Time-off
🧘‍♀️ Wellness Stipend
💻 WFH Equipment Budget
🌎 Remote Friendly Workplace
✈️ Offsite Company Trips

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

👋If you feel like you don’t meet every requirement for this role, we encourage you to apply anyways. We’re flexible and don’t want technicalities getting in the way of meeting incredible candidates.

Technology

We use a variety of tools/languages/technologies at Response. We don’t strictly require experience in any of them, but here’s our primary stack:

React (Redux, Typescript)
Django (Python)
PostgreSQL
AWS
Docker

Interview Process

Across all roles, we favor practical interviews combined with work samples. We share clear goals and expectations for each one. Many of our interviews simulate what it’s like to work at Response: you’ll collaborate with interviewers, talk through decisions, and build artifacts that you would as a full-time employee (albeit in a much shorter period of time). We will share the entire high-level interview process with you before our first conversation. At each stage after that point, we'll provide you with the exact format and questions that we ask in further detail.

Response remote jobs

Founding Fullstack Engineer

Founding Product Designer