Customer insights are critical to building successful products and services. However, finding and interviewing the right people to uncover those insights is a time-consuming, expensive process that often results in researcher frustration.

Respondent is building a new category marketplace that connects researchers with high-quality participants. By reducing research timelines from 4-6 weeks to days and shrinking costs by 90%+, we make business-changing insights available to researchers of all types -- from in-house research teams at Airbnb and Microsoft to startup founders hunting for product-market fit.

What you'll do

Manage and prioritize research participant recruiting requests with speed and accuracy.
Work across multiple marketing channels to source participants that are sought for research studies.
Become an expert in what prevents research projects from qualifying high-quality participants and execute a plan to eliminate those challenges.
Develop an understanding of the breadth and depth of our participant panel, building skills to assess what marketing channels and intervention are appropriate to ensure success.
Maintain a level of empathy, discretion, and confidentiality while working with both sides of our user research marketplace.
Work with the Fulfillment, Executive, Marketing, Product, and Customer Facing teams to identify, prioritize, and execute the fulfillment approaches that support our company objectives.
Drive scale and automation where appropriate to engage and acquire participants for research.

Who you are

Detail oriented when it comes to planning and executing work with a track record of successful outcomes.
A curious problem solver who is comfortable digging into research requirements, screening details, and platform capabilities to understand and find solutions to recruiting questions.
Self-motivated and comfortable working on tasks with little supervision, while also comfortable asking clarifying questions when necessary.
Relationship builder with colleagues, external customers, and research partners. You are at ease and confident in customer-facing roles.
Energized by working on many different things at once, and excel at project management without shying away from ambiguity and shifting priorities.
Excellent communicator--particularly in writing, but also via Zoom and phone.
You are aware of your own biases and actively work to overcome them in working with others.

Additional Requirements

Professional fluency in English
At least 1+ year of research participant recruiting experience is desired.
Willingness to establish baseline understanding of fundamentals of user research recruiting, organization, documentation terms, and user research best practices.
Comfortable with email marketing service providers like Hubspot, Klaviyo, Salesforce, etc.
Working knowledge of SQL a plus.
Willingness to work in a US compatible timezone.

Benefits

We believe people do their best work when they are healthy and happy.

🌟 Purpose: Be part of a team that is building a new category marketplace that will change how we conduct research forever.

🌏 Work from home and live your life: Join us as part of a fully distributed team. No commuting! We believe in giving you the freedom and flexibility to work remotely!

💎 Transparent and inclusive: Work in an environment with high trust, transparency, and autonomy!

🚀 Growth opportunities: You're joining at a great time and will have the opportunity to grow at the same rate as the company. We will do everything humanly in supporting you to get there!

🤓 A structured remote onboarding process and continuous training with a supportive team

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