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5-7 Years
Responsibilities
Responsibility Area (E.g. Coaching, Training, Team Management, etc.)
Description (Independently or as part of a team, maintain, implement and/or deliver established TD programs, practices and systems. Execute daily and project work according to established procedures with high quality customer service, Brand compliance, efficiency, and continuous improvement. Monitor and report on key TD metrics.)
Able to support the team with workshop modules based on business requirements, with defined objectives, quality content, flow and structure, and according to the standards and deadlines. Effectively execute and coordinate schedules with trainees.
- Support the team with workshop modules based on business requirements, with defined objectives, quality content, flow and structure, and according to the standards and deadlines. Effectively execute and coordinate schedules with trainees.
- Update and maintain learning reports for all programs and build dashboards for stakeholders.
- Contribute towards LMS administration and resolution.
-Send course notification and communication to invite learners to learning activities based on procedure/templates.
-Coordinate workshop/learning activities arrangement with facilitators and learners to provide sufficient logistical support for workshop/learning activities (e.g., classroom setup, material printing, teaching prop management, feedback gathering, etc.).
-Independently facilitate workshops (groups of 16 or more) with activities and at the appropriate pace. Be flexible enough to be able to gauge trainee learning pace and adjust speed/focal areas accordingly.
-Support learning resources management, including procedure updates, learning resource uploading, folder management, etc. to ensure operational efficiency.
-Effectively schedule 121 sessions with trainees and communicate with the management if the program rules are not followed. Audit emails on defined parameters (e.g., grammar, sentence construction, content, structure, insurance-related tasks, etc.). Input assessment scores according to defined criteria.
-In charge of workshop/learning activities implementation process, track data, summarize observations and document files as per procedure.
-Maintain and share periodic progress reports with the learner’s and their supervisors as per procedure. --Always maintain an open channel of communication with stakeholders.
Strong capability to identify key improvement areas and provide direct feedback to trainees to drive performance according to targets. Be able to analyze assessment data to identify low performers / gaps, root causes, and implement solutions to meet performance targets.
-Report problems/improvements to curriculum leads/supervisors and assist them to find solutions and drive execution.
-Report to mentor/supervisor when the question/request is beyond the scope (responsibilities and capabilities) and assist mentor/supervisor to gather information, explore alternatives and make decisions.
-Be flexible to work on ad hoc team projects as per the requirement across various shift timings.
-Be available to work from the office premises or work from home as per requirement.

• Plan and conduct effective business conversations and communication (convey and comprehend messages) in English (both verbal and written).
• Work well with diverse groups of people and cultures.
• Engage with and address customer issues; resolving them together to ensure resolution and satisfaction.
• Prior exposure working across multiple communication training programs
• Bachelor's degree or Advanced Diploma in English
• Excellent written and verbal communication skills
• Excellent knowledge of English grammar – Articles, Verb Tenses, Subject Verb Agreement, Sentence Structure, etc.
• Previous experience in training, auditing and coaching
• Excellent facilitation, presentation, coaching and feedback skills
• Proficient in MS PowerPoint, Excel and email software.
• Experience in executing training modules
• Willingness to learn and implement feedback
• Team player
• Active listener who has high attention to detail
• Learn and follow basic procedures and processes
• Solution-oriented
• Proactive communication

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Specialist, Talent Development, India