Job Description Summary

Responsible for the implementation, governance, configuration, maintenance, and support of the cloud initiative. Accountable for the administration, monitoring, documentation, security, and integration of the Credit Union corporate cloud network with related services. Responsible for the end-to-end ownership of the Credit Union’s cloud infrastructure. Performs oversight and migration support to business units of cloud computing services.

Evaluates and works with system engineers and administrators to acquire new technologies, equipment and systems; manages disaster recovery plans for data, circuits and firewall infrastructure. Installs and maintains cloud-based applications, systems, or associated infrastructures. Responsible for administration, troubleshooting and maintenance of Internet Service Provider (ISP) circuits and third-party interfaces associated with the cloud infrastructure. Stays abreast of AWS and Azure cloud services and offerings.

Job Description

Essential Duties and Responsibilities

Responsible for the end-to-end ownership of the Credit Union’s cloud infrastructure; taking responsibility for the design/architecture, definition and oversight of standards, security, deployment, budgeting, and operations.
Work closely with the Network Engineer, Network Administrator, Server Administrators, Information Security team, and Business Owners to evaluate and implement cloud readiness for systems.
Deploys and oversees implementation and integration of cloud-based applications with the Credit Union's existing network and applications, ensuring that appropriate information security standards are met.
Analyzes and defines business requirements to determine specifications and standards; proposes and develops cloud solutions.
Responsible for administering cloud network connectivity configurations, in accordance with Credit Union security guidelines, monitors system uptime and performance, troubleshooting and resolving errors.
Responsible for the design, configuration, and testing of the cloud networking topology, monitoring and administration software, and associated operating system. Deploying and debugging cloud initiatives in accordance with best practices.
Works closely with the Network Engineer and Network Administrator to design, install and maintain cloud network architecture. Performs cloud network administration, analysis, and planning, to include VLANS, network appliances, routers, and switches.
Work closely with the Server Administrators and Business Owners to evaluate and implement cloud readiness solutions for Credit Union systems
Works closely with the Information Security team to install security patches and firmware to ensure proper security measures are in place; makes recommendation for improvement to further protect the Credit Union’s infrastructure.
Serves as a lead on cloud and firewall infrastructure projects, including credit union expansion into new markets.
Provides oversight and migration support to business units of cloud computing services following business and technical requirements. Responsible for executing and documenting cloud configurations and guidelines to assist Business Owners with cloud implementation and migration.
Assist Business Owners with cloud-based systems to implement, enhance, optimize, and maintain cloud computing capabilities.
Troubleshoots, identifies and isolates causes of system problems and failures and determines timely solutions; works with users and other technology staff to correct problems and document solutions.
Consult with engineers, administrators, and third-party vendors to design and implement cohesive cloud architectures that sufficiently mitigate risk to the Credit Union, applying security principles and best practices that meet business objectives
Monitors performance of firewalls and network configurations associated with cloud solutions; analyzes, troubleshoots and resolves network related issues; performing detailed network traffic and packet capture analysis.
Ensure the cloud network infrastructure are protected from potential malware and viruses, identifying and making recommendation of areas where security can be improved, keeping up to date on ever-changing cyber-threats
Develops, designs, implements, and maintains the cloud network infrastructure to ensure optimal performance and security for the Credit Union
Analyzes, troubleshoots and resolves network problems and application access issues related to cloud services
Stays informed of emerging cloud technologies and evaluates their value to the organization's operations, making recommendations as needed to help the organization properly implement and support cloud-base solutions.
Training new staff on cloud network and security related procedures and ensure that new staff are aware of company communication policies
Utilizes change management, request, and ticketing systems, documents status updates and problem resolutions.
Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations.

Company Wide Expectations

Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
Delivers friendly, caring service to internal and external members.
Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
Follow all physical and online security procedures and maintain strict confidentiality of all member information.
Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
Works scheduled hours and maintains punctuality.
Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

4 Year / Bachelors Degree - Information Systems, Information Technology, Computer Science or a closely related field. - Required
Microsoft Cloud certification, such as MS Cloud MCSE, Azure Administration, Azure Solutions Architect, or similar. - Required

Experience Requirement

5 Years - Experience in a Cloud Engineer role or related position - Required

Skills/Abilities

Principles, practices, methods, tools and utilities of systems/cloud/firewall administration and maintenance.
Principles, methods and techniques for software design, documentation and debugging.
Methods and techniques for performing connectivity testing and troubleshooting, including the uses of diagnostic tools and equipment.
Programming theory and languages applicable to RFCU’s platform/cloud operating systems.
Perform complex cloud and firewall administration functions in a cloud network environment accurately and efficiently.
Troubleshoot and resolve complex and ambiguous cloud, software and connectivity problems.
Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
Resolve problems utilizing advanced knowledge and experience.
Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
Use correct English including spelling, grammar and punctuation.
Operate computers and use business software and other standard office equipment.
Understand and follow written and oral instructions.
Set priorities and manage one’s own time effectively.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Intermittent standing, sitting, walking, bending and climbing.
Using hands repetitively to handle, feel or operate computers and other standard office equipment.
Reaching with hands and arms.
Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Works in a typical technology office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

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