Ream Roofing, a leader in the roofing industry, is seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. This role is essential in ensuring our customers receive the highest level of service and support throughout their roofing projects. As a Customer Support Specialist, you will be the first point of contact for clients, addressing inquiries, providing product information, and assisting with order management. Your ability to empathize with customers and understand their needs will directly contribute to their satisfaction and loyalty. This fast-paced position requires strong communication skills, a passion for helping others, and a keen attention to detail. You will work collaboratively with various departments, including sales and installation teams, to ensure a smooth customer experience from start to finish. The ideal candidate should be proactive, possess excellent problem-solving skills, and demonstrate a commitment to continuous improvement in the services we provide. If you take pride in delivering exceptional customer service and aspire to be part of a forward-thinking company, we invite you to apply and help us achieve our mission of excellence in roofing services for our valued customers.

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and chat.
Provide accurate information regarding roofing services, products, pricing, and project timelines.
Manage and resolve customer complaints in a timely and professional manner.
Assist customers with placing orders and scheduling roofing services.
Maintain detailed records of customer interactions and transactions in our database.
Collaborate with sales and installation teams to ensure customer needs are met timely and effectively.
Follow up with customers post-service to ensure satisfaction and gather feedback for improvement.

High school diploma or equivalent; associate's or bachelor's degree in a related field preferred.
Proven experience in customer service, preferably in the construction or home improvement industry.
Excellent verbal and written communication skills, with a friendly and professional demeanor.
Strong problem-solving abilities and the capacity to handle difficult situations with grace.
Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong attention to detail and a commitment to providing quality service.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home

Ream Roofing remote jobs

Customer Support Specialist