Core Functions and Accountability

• LMA (Lead, Manage, and Hold Accountable)

• Capacity & Resource Optimization

• Delivery System Performance

• Cross-Domain Coordination

• Process & Performance Excellence

• Execution of Company Priorities

Job Overview

The Delivery Manager is responsible for ensuring consistent, predictable delivery of business outcomes, through software and technology, by aligning people, priorities, and processes across all domains. This role operates as the central point of accountability for delivery performance, partnering with Product Owners (POs), engineering teams, and business stakeholders to ensure that prioritized work is executed efficiently and effectively.

The Delivery Manager does not own product priorities or requirements but ensures that delivery systems are optimized to support successful execution across all IT initiatives.

Responsibilities and Duties

• Lead, manage, and hold accountable Product Owners and Scrum Masters to ensure successful execution of work.

• Optimize and rebalance resources (development, QA, data, Salesforce) across domains and pods to meet changing demand.

• Monitor and improve delivery system performance, including sprint reliability, throughput, and cycle time.

• Identify and resolve cross-domain conflicts, dependencies, and resource constraints.

• Standardize and continuously improve delivery processes, reporting, and operational practices.

• Ensure that prioritized work is properly staffed, sequenced, and delivered.

• Partner with Scrum Masters to maintain consistency in Agile practices across teams.

• Establish and monitor KPIs related to delivery performance and system health.

• Provide transparency into delivery risks, capacity, and performance to leadership and stakeholders.

Required

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).

• 7+ years of experience in technology delivery, program management, or related roles.

• 3+ years of leadership experience as the designated manager of product owners, scrum masters, business analysts.

• Strong understanding of Agile and hybrid delivery methodologies.

• Proven ability to manage competing priorities and optimize delivery performance.

• Excellent communication and stakeholder management skills.

• Proficiency with Agile delivery tools (e.g., Jira, Azure DevOps).

Preferred

• Experience in healthcare, SaaS, or enterprise technology environments.

• Familiarity with EOS (Entrepreneurial Operating System) principles.

• Experience implementing delivery metrics and performance management frameworks.

Work From Home Requirements

The employee must provide reliable, high-speed internet (200 Mbps minimum) and a private workspace suitable for professional work.

Physical Demands and Working Conditions

Work is performed primarily in a home office setting using company-provided equipment. Duties include sitting, speaking, and using hands for computer work. Occasional standing and walking may be required. Reasonable accommodations may be made.

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