Overview

We are a global leader in customer experience management, providing outstanding support services to a wide range of industries. Our goal is to connect brands with their customers, providing exceptional support through a seamless and personalized experience. As we continue to grow, we are seeking talented French-speaking individuals to join our customer support team.

We are looking for passionate, energetic, and customer-oriented French-speaking professionals to join our team as Customer Support Representatives. In this role, you will provide exceptional service and support to customers, resolving inquiries and ensuring a high level of customer satisfaction. This is a remote opportunity based in Greece.

Key Responsibilities

- Provide high-quality support to customers via phone, email, or chat in French.

- Assist with inquiries related to products, services, and policies.

- Troubleshoot technical issues and offer solutions, ensuring a positive customer experience.

- Collaborate with the team to resolve customer concerns in a timely and professional manner.

- Maintain detailed and accurate records of customer interactions and issues.

- Meet or exceed individual and team targets for customer satisfaction, quality, and productivity.

- Offer proactive solutions to improve the customer experience and drive customer retention.

- Stay up-to-date with product knowledge, services, and policies.

- Fluent in French (both written and spoken) – C1 level or higher.

- Excellent communication skills and a customer-centric mindset.

- Ability to work independently and as part of a team

- Problem-solving skills and the ability to think critically under pressure.

- Basic technical troubleshooting skills.

- Previous experience in customer support is a plus but not required.

- Strong computer literacy and proficiency in MS Office and CRM tools.

Competitive salary and benefits package.

- Full-time work with flexible hours.

- Comprehensive training and ongoing professional development.

- A supportive and dynamic work environment.

- Career advancement opportunities within a global company.

If you are passionate about customer service and speak French fluently, we would love to hear from you! Please submit your resume or send it via email to info@pro-universe.com

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