The Creative Operations Manager is responsible for the effective planning, coordination and delivery of creative work across the in-house Creative team.

Acting as the central point of contact between Marketing, Commercial and Creative teams, this role ensures all creative projects are appropriately prioritised, resourced and delivered on time. The role provides visibility across incoming work, manages team workflows and supports the efficient operation of the Creative department.

Working closely with the Head of Creative & Brand, the Creative Operations Manager will help forecast upcoming demand, improve ways of working and ensure the Creative team is focused on delivering high-quality creative output that supports business objectives.

The role also line manages the Creative Producer, supporting the successful planning and delivery of photography shoots, content production and campaign assets.

This is a full-time role, requiring 37.5 hours per week, with a hybrid working arrangement of 3 days in the office and 2 days remote at our Gloucester location (non-negotiable).

Key responsibilities:

Creative Workflow & Project Coordination

Own and manage the flow of creative work from brief through to final delivery.
Review and prioritise incoming requests based on business priorities, deadlines and team capacity.
Create and maintain project schedules, timelines and delivery plans.
Ensure clear visibility of project status, priorities and deadlines across stakeholders.
Monitor project progress and proactively identify and resolve potential bottlenecks.
Facilitate project kick-offs, status meetings and review sessions.
Ensure briefs, approvals and feedback are managed effectively throughout the delivery process.

Resource Planning & Team Coordination

Coordinate creative resource allocation across Design, Copywriting, Photography, Packaging and Production.
Work with team members to balance workloads and ensure projects are delivered efficiently.
Support planning of upcoming campaigns, launches and key business initiatives.
Maintain visibility of team capacity and highlight any resource risks or challenges.
Support the engagement of freelance resource where required.
Manage cross-functional studio space access

Creative Operations & Process Improvement

Review and improve creative workflows, tools and processes.
Ensure project management systems are maintained and adopted consistently across the team.
Develop and maintain documentation, templates and ways of working that improve efficiency.
Support the implementation of new tools, systems and operational improvements.
Monitor delivery performance and identify opportunities to improve team effectiveness.

Planning & Cross-Functional Collaboration

Partner with Marketing teams to understand upcoming campaign and content requirements.
Support seasonal planning and workload forecasting.
Challenge and refine briefs to ensure objectives, deliverables and timelines are clearly defined.
Help ensure creative priorities are aligned with wider business needs.
Support effective communication and collaboration between Creative, Marketing and Commercial teams.

Stakeholder Management

Build strong working relationships with stakeholders across Marketing, Commercial, Product and Ecommerce teams.
Act as the day-to-day point of contact for creative project delivery.
Communicate project updates, changes and delivery expectations clearly and proactively.
Manage expectations around timelines, priorities and team capacity.
Champion effective planning and briefing processes across the business.

Team Leadership

Line manage the Creative Producer.
Support the planning and coordination of campaign productions, photoshoots and content creation projects.
Help foster a collaborative, organised and accountable team culture.
Support onboarding and adoption of new systems, processes and ways of working.

Skills & Experience

Essential

8+ years experience in project management, traffic management, studio management or creative operations within a creative, marketing, retail or agency environment.
Proven experience coordinating multiple projects simultaneously.
Strong organisational, planning and prioritisation skills.
Experience managing workflows, timelines and resource allocation.
Excellent stakeholder management and communication skills.
Experience improving operational processes and ways of working.
Good understanding of creative, design and content production workflows.
Experience using project management tools such as Monday.com, Asana, Wrike or Jira.
Experience managing or supporting the development of team members.
Strong problem-solving skills and attention to detail.

Desirable

Experience working within an in-house creative studio or retail brand.
Knowledge of photography, content production or studio operations.
Experience supporting integrated marketing campaigns.
Formal project management qualification.
Experience within homewares, lifestyle or consumer brands.

What’s in it for You?

💰Salary is between £40,000 - £45,000 depending on experience and skills
🤩Total value of our perks is worth up to £3,000+ per year
🅿️ Free parking on-site
💪 Free gym access on-site
☕ Unlimited coffee and tea throughout the day
🍰 Free fresh fruit and cake daily
🍴 Subsidised meals - breakfast and lunch
🏢 Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
🏆 Opportunity to work with a passionate team
🎁 Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
🌍 2 x Annual paid volunteering days
📞 Employee Assistance Programme
🚗 Salary Sacrifice Electric Car Scheme Policy + Cycle to work scheme (contingent to company policy)
👶🏻 Enhanced Maternity & Paternity Pay
👥 Friends and Family Referral Scheme
🏖️33 Days Annual Leave (including bank holidays)
💰 Discretionary bonus scheme of up to 10%
🅱️B Corp certified company committed to ethical practices and sustainability
🥇 A company recognised as a Great Place to Work for 5 consecutive years
🩼 Disability Confident Leader

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

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