Customer Service Supervisor Position- Remote/Hybrid Opportunity

About Us:

We are a leading online digital print company looking to grow our team with hardworking individuals interested in learning a new industry! We specialize in helping people around the country "Make Something Real" by creating the printed materials they need to tell their stories and grow their business. We are proud to offer our customers great products, great service, and great prices. We do this with the help of team that cares about people and their needs. To us, you'll always be a name, never a number.

About the Job

We are seeking a passionate Customer Service Supervisor candidate who shares our vision of fostering positive experiences and opportunities for success for our team and customers. The Customer Service Department team are the true voices of Printivity. The Customer Service Supervisor assists the Customer Service Representatives in providing the highest level of customer service excellence to every Printivity customer. They will provide support and oversee employee training, order management, conflict resolution, performance metric analysis and employee reviews, daily operations, and other administrative tasks. The role requires a high degree of integrity, strong communication skills, and previous experience in customer service. We are seeking a strong candidate with the ability to foster a culture of betterment among the team that promotes learning and skill growth to help them reach their goals.

What You'll Do

The Customer Service Supervisor plays a pivotal role in leading and supporting the Customer Service team to ensure the highest level of customer satisfaction. The Supervisor must maintain an environment of professionalism and positive team dynamics while supporting the company’s goals. Key responsibilities involve overseeing performance metrics to drive team growth and productivity, employee training, assisting with complex order management, supporting company culture, and resolving escalated customer issues. Additionally, the Supervisor is tasked with monitoring customer feedback across various platforms, maintaining compliance with company policies, and actively fostering and contributing to Printivity’s betterment culture. Regular collaboration with the Customer Experience Manager and handling administrative duties, including attendance and other related tasks, are essential to this position. The role can be remote, hybrid, or onsite , depending on preference.

Make Something Real, join the team now!

Please Note: In order to facilitate a fast onboarding process for our candidates, we partner with a temp agency. If you are selected to join the team, you will be asked to complete a temp-to-hire period, which consists of paid training approximately 7-14 days before becoming eligible for company benefits as an official hire. As a reminder, all training is paid.

Required: This is a fast-paced, heavy print production setting and you need to work well with others and thrive in a deadline-driven working environment.

Commitment to fostering betterment to help the team reach their assigned goals/projects/tasks
Language Requirement: Proficient in English
Customer service experience is required (food industry, retail, etc.)
Supervisory experience is preferred, but not required
Strong leadership skills and the ability to work well within a teamwork-based environment
Experience working in fast-paced, deadline driven environments
Strong attention to detail and problem-solving skills
Strong computer skills (Outlook)
Strong written and verbal communication skills
Strong commitment to customer satisfaction and service excellence
Strong interpersonal skills with customers and team members
Adaptability and flexibility to manage changing priorities or processes
Must have reliable internet connection to complete job duties
High School Diploma or equivalent required

Full-time set schedule:

Monday- Friday: 8:30 AM - 5:00 PM EST
Monday-Friday: 9:00 AM- 5:30 PM EST

All full-time employees are eligible for:

FREE Medical-You can take care of yourself without worry about cost!
FREE College-Earn an Associate's or Certifications in any field you choose. We cover 100% tuition up front!
RAISES twice a year-Every 6 months you are eligible for a raise based on a performance evaluation!
PAID Volunteer Time-Better the community and get paid for your volunteer hours!
PAID Time Off-Accrue PTO time that can be cashed out anytime you need!
HOLIDAYS OFF- Spend company-observed holidays with your family and friends!
DISCOUNT- 30% off any personal prints!

"Make Something Real" and apply now!

Printivity, New Jersey remote jobs

Print Company Customer Service Supervisor - Benefits + Multiple Schedule Options