PLANNED PARENTHOOD OF WISCONSIN, INC.

STATEWIDE, WISCONSIN

BILINGUAL HEALTH CARE ASSISTANT

*Additional $1.50/hr. for bilingual (English/Spanish)*

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 22 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!

We are looking to hire individuals who can provide outstanding customer services and are able to carry themselves with positive energy and attitude for our clients.

If this sounds like you, PPWI is interested in welcoming and training you to become a valuable team member as a Bilingual Health Care Assistant (40 hours/week, benefits eligible).

PURPOSE of POSITION:

Assists patients seeking sexual and reproductive health care by interviewing, screening, educating and preparing them for their appointment. As a member of a health care team, the Health Care Assistant(HCA) provides medical and administrative support to ensure efficient operation in the clinic setting. The HCA facilitates clinic flow; ensures availability of patient care supplies; performs laboratory and screening procedures and participates in the implementation of patient care plans. This position is also responsible for front desk duties.

QUALIFICATION REQUIREMENTS:

· Must be committed to providing excellent customer service and support the vision and values of Planned Parenthood of WI. 

· Support for the mission of PPWI and it’s commitment to a culture of diversity, equity, inclusion and belonging. 

· Must be sensitive to cultural and ethnic differences among staff and patients and be able to relate to diverse communities.

· Committed to providing non-judgmental, patient centered care to ensure highest level of patient satisfaction.

· Demonstrates organization and time management skills to manage a variety of tasks effectively.

· Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone. 

· Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred.

· Accuracy and attention to detail is essential.

· Effective written and verbal communication skills.

· Ability to read and implement written and verbal instructions.

· Ability to work independently and as a team member.

· Ability to handle sensitive information in a confidential manner.

· Some positions require bilingual English/Spanish skills.

· CPR certifiable.

EDUCATION and EXPERIENCE:

1. High school diploma, GED or equivalent.

2. Certification from an accredited medical assistant technical program is preferred.

3. Experience in reproductive health, family planning, obstetrics, gynecology or related medical/surgical experience is a plus.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands of the position necessitate hearing, talking, handling and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and calculator. Requires the ability to operate medical equipment.

WORKING CONDITIONS:

The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.

Will work with blood or blood-borne pathogens and will require OSHA training which will include extensive safety precautions and the use of protective equipment.

Availability to work flexible hours and travel to other Planned Parenthood of Wisconsin (PPWI)health centers as needed.

This position may require occasional regional and/or statewide travel, therefore a valid driver’s license and auto insurance in accordance with agency liability standards may be required. Must have transportation.

Evening and/or weekend hours may be necessary.

Essential Duties and Responsibilities:

Performs front office duties including greeting and registering patients, answering phones, making appointments, verifying third party insurance, enrolling patients in third party payor sources (public and private) and collecting patient fees.
Interviews, educates and documents patient history in EHR in compliance with agency policies and procedures. Obtains necessary signatures on consent forms.
Assists clinical staff during exams and procedures in addition to providing patient support.
Prepares and cleans exam and procedure rooms as well as medical equipment consistent with agency standards. Maintains knowledge of equipment operations.
Assists with management of medical supply inventory and equips rooms with necessary supplies to provide high quality efficient healthcare.
Performs and documents laboratory tests and results including, but not limited to urine pregnancy testing, hemoglobin, HIV testing, point of care urinalysis and Rh testing. Alerts licensed staff to abnormal results. Maintains appropriate laboratory records. Prepares specimens for external laboratory analysis.
Performs vital signs, IM injections, phlebotomy, IV placement, and pelvic ultrasound under direct supervision of licensed staff.
Keeps current on relevant sexual and reproductive health care, community resources, agency protocols, referral procedures and all Planned Parenthood services and programs.
Dispenses contraception and medication adhering to Clinician’s orders and frequency tables. Administers ordered medications and or vaccines.
Performs quality assurance activities. Follows laboratory requirements as defined in Planned Parenthood Federation of America (PPFA) and PPWI Medical Standards and Guidelines.
Complies with all safety and emergency policies and procedures.
Performs other duties as assigned.

PPWI is an equal opportunity employer committed to diversity in the workplace.

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