JOB TITLE:IT Director

REPORTS TO:SR Director of Corporate Services & Security

CLASSIFICATION:Non-Exempt

SALARY RANGE:$100k - $110K

LOCATION: Remote - East Coast Up to 25% Travel to Alabama, Georgia, & Mississippi

About Planned Parenthood Southeast:In 1930, a Planned Parenthood affiliate was created in Alabama, the oldest in the Southeast. The Georgia affiliate of Planned Parenthood began in 1964. Services were added in Mississippi in 1989, and all three states joined forces in 2010 under the name Planned Parenthood Southeast (PPSE).

Planned Parenthood Southeast (PPSE) provides quality, non-judgmental reproductive health care, education, and advocacy across its service area in Alabama, Georgia, and Mississippi, and strives to do so in a way that meets the needs and is representative of our communities. PPSE seeks to help individuals make informed decisions about their reproductive health, family planning options, and sexuality by providing people with accurate information and access to highly trained practitioners for preventive care. PPSE sees a world in which every child is wanted and cared for, every decision regarding sexuality is personal and informed, and everyone has access to affordable, quality care.

With a passionate and compassionate staff of approximately 90; a dedicated and diverse team of volunteers; and an $11 million annual operating budget, PPSE operates seven clinics in its service area. In the most recent fiscal year PPSE saw approximately 14,000 patients for services including:

Abortion (only in Georgia) Family planning services

Cancer screening and prevention-oriented medical services such as Pap tests and breast exams

Pregnancy testing and counseling

STI testing and treatment

Position Overview:The Director, IT (Information Technology) at Planned Parenthood Southeast is responsible for overseeing and managing PPSE’s technological infrastructure and systems. The IT Director's primary role is to ensure that the company's technology operations are efficient, secure, and aligned with the organization's goals and objectives. The Director will supervise IT staff, consultants, and vendors.

Responsibilities

1. Program/Project Management
Oversee multiple IT projects from conception to completion.
Manage project teams and coordinate with third party vendors throughout lifecycle.
Identify technology needs and trends, and recommend appropriate solutions to enhance productivity and efficiency.
Collaborate with senior management to establish technology priorities and allocate resources effectively.

2. Infrastructure Management
Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, hardware, and software.
Ensure the availability, security, and scalability of infrastructure components, addressing any issues or concerns promptly.
Plan and execute technology upgrades and migrations to minimize disruption and maximize system performance.

3. Security and Data Protection
Develop and enforce IT security policies and procedures to protect the organization's data and systems from potential threats.
Maintain effective backup and disaster recovery plans to ensure business continuity.
Stay up to date with the latest security technologies and trends, implementing appropriate measures to safeguard the organization's assets.

4. Vendor Management
Evaluate and select external vendors and service providers, negotiating contracts and managing relationships.
Oversee the procurement of hardware, software, and other IT resources, ensuring cost-effectiveness and quality.
Monitor vendor performance and adherence to service level agreements, addressing any issues or escalations.

5. User Support and Training
Provide technical support and troubleshooting assistance to end-users, resolving issues in a timely manner.
Develop and deliver training programs to enhance employees' IT skills and knowledge.
Foster a customer service-oriented culture within the IT department, ensuring users' needs are met efficiently.

6. Budgeting and Resource Management
Prepare and manage the IT department's budget, ensuring optimal allocation of resources!
Monitor expenses, identify cost-saving opportunities, and maintain financial discipline.
Evaluate and recommend investments in technology solutions that align with the organization's goals.

7. Accreditation and HIPAA Compliance
Develop policies & procedures that meet standards of national accreditation.
Coordinate with IT vendors to produce documentation that ensures compliance.
Oversee the development, implementation, and review of organizational policies and procedures to assure the privacy and security of Protected Health Information (PHI)
Develop and implement educational programs and tools to effectively train staff on HIPAA compliance.
Develop and implement administrative, physical, and technical safeguards to protect and control access to PHI in accordance with Federal regulations.

Qualifications

Education: A bachelor's degree in computer science, information technology, or a related field OR equivalent experience

Experience: At least 5 years of relevant work experience in systems administration, vendor management, network administration, or database administration.
Additionally, experience in HIPAA compliance, project management or team leadership roles is highly beneficial.

Technical Skills: Strong foundation of knowledge of computer systems and networks, operating systems, programming languages, databases, cybersecurity principles, and IT infrastructure management.
Additionally, familiarity with emerging technologies and trends in the IT industry is important to stay up to date.

Leadership and Management Skills: Strong leadership and management skills are crucial. These skills include the ability to communicate effectively, make decisions, delegate tasks, motivate team members, and resolve conflicts. Project management skills are also essential for overseeing IT projects and ensuring they are completed successfully.

Business and Strategic Acumen: IT directors need to understand the business context in which they operate and align IT strategies with organizational goals. Should possess business acumen to identify opportunities for technology to improve business processes, reduce costs, or drive innovation. Knowledge of budgeting, resource allocation, and risk management is also important.

Communication and Interpersonal Skills:Effective communication is essential to collaborate with stakeholders, understand their requirements, and convey technical information to non-technical individuals. Strong interpersonal skills are needed to build and maintain relationships with team members, executives, clients, and external vendors.

Problem-Solving and Decision-Making Abilities: Must be adept at problem-solving and decision-making. Should be able to analyze situations, evaluate alternatives, and make sound judgments based on available information and organizational priorities.

Professional Certifications:While not required, obtaining industry-recognized certifications can enhance your qualifications as an IT manager. Certifications such as Project Management Professional (PMP), Certified Information Systems Manager (CISM), Certified Information Systems Security Professional (CISSP), or ITIL (Information Technology Infrastructure Library) can demonstrate your expertise and dedication to professional development.

Note: The above job description and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All employees may be required to perform duties outside of their normal responsibilities as needed.

Planned Parenthood Southeast offers competitive salary and benefits packages, including health insurance, retirement plans, and professional development opportunities. Planned Parenthood Southeast is an equal opportunity, affirmative action employer and encourages applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

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