Poolmaster is a leading provider of swimming pool equipment and accessories. We are seeking a Customer Support Specialist to join our team and provide exceptional service to our customers. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving problems, and ensuring customer satisfaction. This is an exciting opportunity to join a fast-paced environment and make a meaningful impact on our customers' experience.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate and complete information to customers regarding product features, pricing, and availability
Assist customers in selecting the right products to meet their needs and provide recommendations when necessary
Process orders and returns in accordance with company policies and procedures
Investigate and resolve customer complaints and issues to ensure customer satisfaction
Collaborate with internal teams to resolve complex customer problems and escalate issues when necessary
Continuously strive to improve customer support processes and procedures to enhance the overall customer experience

Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Demonstrated ability to handle difficult customer situations with empathy and professionalism
High attention to detail and strong organizational skills
Ability to multitask and prioritize tasks in a fast-paced environment
Proficient in using customer support software and Microsoft Office suite
Previous experience in customer service or a related field is preferred

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Work From Home

Poolmaster remote jobs

Customer Support Specialist