Job Description: Project Manager – RPA & AI Delivery

Department

Project Management Office (PMO)

Reporting To

Head – PMO

Experience

4 - 6 Years

Employment Type

Full-Time

Job Location

Remote

Job Summary

We are seeking an experienced and highly motivatedProject Manager to lead the successful delivery of Robotic Process Automation (RPA), Artificial Intelligence (AI), and Digital Transformation projects for our global customers.

The ideal candidate should have a proven track record of managing end-to-end IT projects, coordinating cross-functional teams, engaging with clients, and ensuring projects are delivered on time, within budget, and with high quality. Exposure to RPA, AI, Intelligent Automation, or enterprise application implementation projects will be a strong advantage.

The Project Manager will work closely with business stakeholders, solution architects, developers, business analysts, QA teams, and customers while adhering to the organization's PMO governance standards.

Key Responsibilities

Project Planning & Delivery

Manage the complete project lifecycle from initiation through closure.
Prepare project plans, schedules, milestones, and delivery roadmaps.
Define project scope, timelines, resource requirements, and deliverables.
Coordinate with cross-functional teams to ensure successful project execution.
Monitor project progress and proactively resolve delivery risks and issues.
Ensure projects are delivered on time, within scope, budget, and agreed quality standards.
Manage project dependencies across multiple workstreams.

Stakeholder & Client Management

Act as the primary point of contact for customers during project execution.
Conduct project kick-off meetings, status meetings, steering committee reviews, and executive presentations.
Build strong relationships with customers and internal stakeholders.
Manage customer expectations throughout the project lifecycle.
Handle project escalations professionally and ensure timely resolution.

Governance & Reporting

Prepare Weekly Status Reports (WSR), Executive Dashboards, and Project Health Reports.
Maintain project documentation in accordance with PMO standards.
Track project KPIs, milestones, deliverables, and dependencies.
Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs.
Conduct project governance reviews and ensure compliance with organizational processes.
Present project updates to senior leadership and customers.

Financial & Resource Management

Plan and allocate project resources effectively.
Monitor project budgets, effort utilization, and financial performance.
Track project burn rate and resource productivity.
Manage change requests, scope changes, and project forecasts.
Coordinate with delivery managers and functional leads for resource planning.

Agile & Delivery Excellence

Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives where applicable.
Coordinate User Acceptance Testing (UAT), Production Deployment, and Hypercare Support.
Drive continuous improvement initiatives within project delivery.
Ensure adherence to quality standards and delivery best practices.

Risk & Issue Management

Identify potential project risks and develop mitigation strategies.
Monitor project health and proactively address delivery challenges.
Escalate critical issues to leadership when required.
Ensure timely closure of project issues and action items.

Required Skills & Competencies

Project Management

End-to-end IT project management
Project planning and scheduling
Scope management
Risk and issue management
Stakeholder management
Budget tracking
Resource planning
Change management
Project governance
Delivery management
Vendor coordination
Client relationship management

Technical & Domain Knowledge

Good understanding of Software Development Life Cycle (SDLC)
Knowledge of Agile, Scrum, and Waterfall methodologies
Understanding of RPA project lifecycle
Exposure to AI, Generative AI, or Intelligent Automation projects
Basic understanding of APIs, SQL, cloud platforms, and enterprise applications
Familiarity with business process automation concepts

Experience with one or more RPA platforms such as UiPath, Automation Anywhere, Blue Prism, or Microsoft Power Automate will be an added advantage.

Tools

Experience using one or more of the following:

Microsoft Project
Jira
Azure DevOps
ClickUp
Monday.com
Trello
Asana

Strong proficiency in:

Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Teams
SharePoint

Soft Skills

Excellent communication and presentation skills
Strong leadership and team management abilities
Client-facing communication skills
Analytical and problem-solving mindset
Excellent organizational skills
Strong negotiation and conflict resolution abilities
Decision-making capability
Ability to manage multiple projects simultaneously
Attention to detail
Time management and prioritization
Adaptability and learning agility
High level of ownership and accountability

Qualifications

Bachelor's degree in engineering, Computer Science, Information Technology, or a related field.
Master's degree (MBA or equivalent) is preferred but not mandatory.

Preferred Certifications

PMP
PRINCE2
Certified ScrumMaster (CSM)
Professional Scrum Master (PSM)
PMI-ACP
Agile certifications

Preferred Experience

4-6 years of IT Project Management experience.
Experience managing software implementation, digital transformation, RPA, AI, or automation projects.
Experience working with global customers.
Exposure to PMO governance and reporting practices.
Experience managing multiple concurrent projects.

Success Measures (KPIs)

The Project Manager will be evaluated based on:

On-time project delivery
Customer satisfaction (CSAT)
Schedule adherence
Budget adherence
Resource utilization
Delivery quality
Risk and issue resolution effectiveness
Governance compliance
Project documentation quality
Stakeholder satisfaction
Team engagement and collaboration

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