About Papa

One-stop-shop for flexible family care

Tech description:

Papa's Platform is a care logistics platform with a Member app, Pal app (students), and an Administrative dashboard. Our tech stack includes: Elixir / Phoenix, React Native, GraphQL PostGres, and, AWS. The platform allows for virtual and in person visits and interactions between Papa systems and client (health care) systems.

Job description:

Papa is hiring a Principal Product Designer to architect and lead end-to-end product and service design for a multi-actor care ecosystem supporting older adults and their family caregivers. Reporting to the CTO, this hands-on design leader will own experience and service architecture, evolve accessible design systems, drive research and data-informed iteration, and represent design at the executive level while mentoring designers. Remote (US) with competitive salary, equity, and comprehensive benefits. **How You'll Contribute** * Architect offline-to-online service journeys that translate digital requests into real-world human connections * Lead D2C and referral experience design to optimize conversion while preserving a warm, personal care brand * Design multi-actor programs and services that deliver measurable outcomes for members and families * Build high-fidelity, logic-rich prototypes using tools such as Figma, Framer, Webflow, or similar * Evolve and maintain an accessible, WCAG 2.1+ compliant design system for mobile and web, with a focus on aging populations * Conduct qualitative and ethnographic research with members, Papa Pals, and caregivers to uncover unmet needs * Facilitate cross-functional design sprints and co-creation workshops with Engineering, Data, Product, Operations, and partners * Translate research insights and health outcomes data into actionable, iterative design improvements * Represent Design at the executive level; co-author design, technology, and business strategy with the CTO * Mentor designers and uphold design quality across the organization * Own the full product design lifecycle from discovery through post-launch monitoring and iteration **What Makes You a Great Fit** * 10+ years designing complex human services products (e.g., healthcare, education, hospitality) * Expert mastery of Figma and high-fidelity prototyping for complex logic flows * Proven ability to shape strategy upstream of engineering through clear visual artifacts and narratives * Exceptional storytelling and executive presentation skills; able to defend decisions with empathy and technical logic * Portfolio of large-scale, shipped products solving complex systemic problems * Expertise across the end-to-end design process: ethnographic research, synthesis, prototyping, delivery, and post-launch analysis * Experience maintaining accessible (WCAG 2.1+) multi-platform design systems * Familiarity with research and analytics tools (e.g., UserTesting, Dovetail, Hotjar/FullStory, Mixpanel, Segment, Amplitude) * Comfort using AI-native tools to accelerate workflow and quality * Proficiency in service blueprinting and journey mapping tools (e.g., Miro, Lucidchart, FigJam) * Ideally: experience with direct-to-consumer products, CMS frameworks, HIPAA compliance, age tech or caregiver platforms, and referral/self-pay funnels focused on trust-building **Perks & Benefits** * Competitive salary and equity package * Medical, dental, and vision insurance coverage * HSA/FSA * 401(k) plan with a match up to 4% * Flexible PTO * Parental leave and caregiver leave

Papa remote jobs

Prinicipal Product Designer

Senior Product Manager (Remote US)