Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business.

The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow.

Key Responsibilities

3PL & Fulfillment Management

Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance
Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines
Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards
Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner
Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies

Wholesale Logistics & Vendor Coordination

Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors
Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination
Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time
Support purchase order tracking and inventory movement across channels
Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management

Reporting & Operational Oversight

Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations
Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs
Build and maintain reporting dashboards and operational trackers to improve visibility across teams
Assist with forecasting operational needs and identifying areas for process optimization and scalability
Support reconciliation efforts related to freight, shipping expenses, and warehouse operations

Cross-Functional Operations Support

Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs
Assist with operational SOP development and process documentation
Help implement and optimize operational tools and systems across logistics workflows
Support special operational projects and process improvement initiatives as needed

4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management
Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers
Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations
Highly organized with exceptional attention to detail and follow-through
Strong communication skills with the ability to manage vendor and partner relationships professionally
Comfortable working cross-functionally in a fast-paced startup or ecommerce environment
Advanced proficiency in Excel/Google Sheets and operational reporting
Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software preferred

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