Option Funding, Inc. is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals.

We are seeking a dedicated and customer-focused Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently.

Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.

- Provide accurate information about our funding products and services.

- Assist clients in troubleshooting issues and resolving concerns.

- Document customer interactions and update account information accurately.

- Collaborate with sales, technical, and operational teams to ensure customer satisfaction.

- Follow up with clients to ensure their issues are resolved and they are satisfied with our service.

- Identify opportunities to improve customer experience and suggest process improvements.

- Proven experience in customer support, client services, or a related role.

- Excellent communication and interpersonal skills.

- Strong problem-solving skills and patience.

- Ability to work independently and as part of a team.

- Familiarity with financial services or funding solutions is a plus.

- Proficiency in CRM software and MS Office Suite.

- Competitive Salary Packages

- Flexible Work Arrangements (Remote or Onsite options)

- Health, Dental, and Vision Insurance

- Paid Time Off (PTO) and Holidays

- Career Development and Training Opportunities

- Performance Bonuses or Incentives

- Retirement Plan Options (such as 401(k))

- Employee Assistance Programs

- Paid Parental Leave (if applicable)

Option Funding, Inc. remote jobs

Customer Support Specialist