Omny is expanding its Professional Services team and is looking for a customer-facing specialist who wants to combine intelligence work with change management focused on industrial security platform adoption.

In this role, you will help customers strengthen how they monitor, understand, and respond to relevant physical and cyber security threats. You will combine traditional intelligence work with hands-on use of the Omny Platform as a digital solution that enhances customers’ security work.

You will work closely with one of our industrial customers to identify relevant events, produce intelligence analysis and recommendations, support emerging cases, and help customer teams turn insight into action. This includes monitoring external news, internal channels, reports, geopolitical developments, maritime events, activist activity, and other issues that may affect the customer’s security and operations.

A key part of the role is helping the customer get more value from the Omny Platform. You will identify workflows, tasks, and internal processes where the platform can support existing users, improve collaboration, automate manual work, and close gaps caused by limited resources or missing specialist competence. Through this work, you will help customers do things they are not able to do today.

You will also play an important role in shaping the future of the Omny Platform. By gathering feedback and insight through customer engagements, you will work with Product and Engineering to translate real customer needs into platform improvements, new capabilities, and better user experiences.

What You’ll Do

Work directly with one of Omny’s industrial customers to deliver intelligence reports, monitor events and developments relevant to the customer, including news, internal channels, industry reports, geopolitical developments, cyber issues, physical security topics, maritime incidents, and activist activity.
Identify and communicate relevant cases in weekly customer meetings.
Produce recurring and ad hoc intelligence products, including annual threat assessments, quarterly intelligence summaries, and event-driven reports.
Participate in and contribute to recurring meetings with cyber, physical security, and operational stakeholders.
Support the customer during emerging situations, such as geopolitical escalations, regional conflicts, activist actions, maritime events, or other relevant security incidents.
Increase awareness, understanding, and usage of the Omny Platform across physical security, cyber, and operational environments.
Facilitate collaboration between physical security and cyber teams by connecting people, information, workflows, and the Omny platform usage.
Identify customer workflows and tasks that can be supported, improved, or automated through the Omny platform.
Drive adoption and usage of the Omny Platform across the customer organisation by helping users understand how the platform can support their daily work.
Identify capability gaps where the platform can help customers compensate for limited resources, missing competence, or fragmented processes.
Gather structured feedback and insight from customer engagements and collaborate closely with Product and Engineering to continuously improve the Omny Platform.
Conduct demonstrations of the Omny Platform and its value to existing users, stakeholders, and prospective customers when relevant.

What You Bring

Experience from areas such as intelligence, cyber security, physical security, risk, emergency preparedness, geopolitics.
Strong ability to monitor, assess, and communicate relevant developments in a clear and actionable way.
Experience producing written intelligence, risk, security, or situational awareness products.
Strong communication skills, especially in customer-facing settings.
Ability to work with both specialist and non-specialist stakeholders across cyber, physical security, and operations.
Ability to work independently and take ownership of your own work.
A proactive and structured way of working, with the ability to handle both recurring deliverables and fast-moving emerging issues.
Strong stakeholder management skills and the ability to build trust across different customer teams.
Interest in SaaS platforms, digital workflows, automation, and how technology can improve security and operational decision-making.
Ability to translate customer needs, feedback, and pain points into clear input for Product and Engineering.
Norwegian language proficiency.

Advantage With

Experience working with industrial companies, energy, oil and gas, maritime, or critical infrastructure.
Experience driving adoption of a digital platform or tool in a customer organisation.
Understanding of the relationship between physical security, cyber security, and operations.

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