Notch is on a mission to help enable food service operators to offer the best in class hospitality. Using smart technology, Notch streamlines back-of-house operations that are often complex, unclear, and expensive, into a user-friendly, transparent, and cost-effective solution. We’re the company powering some of Canada’s top restaurants and distributors.

Our team is building the first way for both restaurants and distributors to manage their orders, invoices, and payments in one unified hospitality management platform. We value high autonomy and great work – not ego. We’re looking for talented people who love to get their hands dirty, want to ship often and make an impact with their ideas.

Notch can be used for scanning invoices, paying bills, collecting invoice payments, placing orders, syncing with existing business systems and more; it's used by individual owners, teams of chefs, operators, and accountants, and larger hospitality groups alike.

Job Requirements

Lead and support the execution of new customer implementations, product feature rollouts, training and internal projects.
Driving the planning and execution of new customer implementations, ensuring implementations are delivered on time and with high quality.
Manage customer onboarding and implementation lifecycle by collaborating with internal and external stakeholders to ensure successful execution and delivery.
Define, gather and communicate requirements throughout the implementation process.
Serve as the primary point of contact for partners during the onboarding process, promptly addressing questions, concerns, and technical issues.
Create, maintain and modify internal and external implementation materials and processes.
Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams as required.
Collaborate with cross functional team members (sales, operations, customer success, marketing, finance, product teams) to accomplish project tasks and provide status updates.
Provide status reports and updates to executive stakeholders of deliverables against metrics and KPIs that showcase onboarding and implementation success.

Requirements

Proven experience in product operations, partner management, or a similar role within the technology industry. Plus if in the food service sector.
Strong technical acumen with familiarity with software integration processes, APIs, and data exchange protocols.
Exceptional project management skills, able to multitask, prioritize, and deliver projects within tight deadlines.
Excellent communication and interpersonal skills, fostering rapport and building strong relationships with partners.
Analytical mindset, proficient in analyzing data, identifying trends, and making data-driven recommendations.
Self-motivated and results-oriented, demonstrating accountability and ownership.
Familiarity with food service operations, SaaS platforms, or cloud technologies is a plus

Benefits & Perks:

- Full health, life, and dental benefits

- Top-up Maternity & Parental Program

- Employee stock option plan

- Unlimited vacation policy

- Community give-back volunteer days

Location:

- Toronto, Ontario (Remote work possible)

At Notch, we’re reimagining products for a fast-paced and challenging environment, so we’ll need a team with a diverse set of backgrounds to do that successfully.

If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about automating the hospitality industry, we want to hear from you.

Our company is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

If you require accommodation during the interview process, please let the recruiter know when contacted for an interview.

Thank you,

The notch Team

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