Nordic Knots is a fast-growing Scandinavian interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless and aspirational products designed to elevate modern living. As we continue to grow, we are strengthening our sales organisation in New York to further build our Trade and Wholesale business.

About the Role

As the US PRO & B2B Coordinator you will be a key member of the Nordic Knots PRO Sales team, owning the service processes for B2B/Wholesale Partnerships in the US and supporting the growth of our PRO business.

We are looking for a candidate who is passionate about design and the Nordic Knots brand and has a background in Wholesale, Sales Operations/ Support or Trade Sales to manage all workflows between Sales, CX and Operations for our B2B (Dropship & Wholesale) partners as well as supporting inbound Pre-Sales inquiries from Trade. The ideal candidate is organized, proactive, customer-focused, and excited to grow within a sales environment.

Key Responsibilties

B2B Account Management

Manage ongoing relationships with Wholesale & Dropship accounts, building client relationships and servicing partners for on brand representation and growth of Nordic Knots with them
Conduct regular monthly check-ins with key accounts to review performance and address needs
Provide weekly inventory reports to partners to support smooth order flow and stock planning
Coordinate and communicate upcoming product launches, marketing initiatives, and promotional opportunities
Work closely with the marketing team to ensure B2B partners have updated assets and product information
Coordinate and deliver product trainings for B2B Partners' sales & marketing teams

Client Onboarding & Support

Support new trade sign-ups and applications via our PRO platform
Onboard new clients with appropriate resources, samples, and account support
Serve as a first point of contact for trade-specific inquiries via email, phone, or chat
Troubleshoot and escalate complex issues in collaboration with CX and Sales

Sales Support & Lead Nurturing

Manage and qualify inbound trade leads and project inquiries
Track and assign hot leads to the appropriate sales team members
Follow up with warm prospects and sleeper accounts to drive engagement
Support sales reps with quote preparation, sample coordination, order processing and follow-ups

CRM & Reporting

Maintain accurate records in Lead Trackers and CRM system
Ensure all trade accounts are tagged, categorized, and updated in Zendesk
Conversion reporting including weekly or monthly sales activity reports and pipeline updates

Marketing & Outreach Support

Assist in cold outreach efforts including research and email drafting to drive conversions
Collaborate with the sales and marketing team on trade newsletters and outreach

Internal Collaboration

Work cross-functionally with Sales, CX, Logistics, and Product teams to ensure PRO clients receive timely updates
Provide feedback to improve internal systems and client-facing materials for the trade program
Participate in PRO sales meetings and events

Requirements

Qualifications & Skills

Min. 2 years of experience in Wholesale, Sales Support or Trade Sales role
Experience in a design-driven sector such as a furniture, homeware, lifestyle or fashion wholesale or in relevant retail roles
Strong organizational skills with experience working with product data, coordination of logistics, project management
Exceptional verbal and written communication skills
Comfortable using Google Workspace/Microsoft Office

Values & Traits

You thrive in a startup environment and are energized by building something from the ground up
You are results-driven, highly organized, and passionate about interior design.
You balance sales expertise with a consultative approach, ensuring clients see you as a partner
You are personable, collaborative, and team-oriented, eager to teach and uplift others.

Nordic Knots
Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in Europe and the USA.

What we offer

We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up the brand with many exciting projects on the horizon.

Location

We are looking for a candidate located in New York.

Nordic Knots AB remote jobs

Regional Director, US West Coast

PRO &amp; B2B Coordinator, US

PRO & B2B Coordinator, US