PLEASE READ THE FULL DESCRIPTION:

Do not apply if you have not read the full description.

As a Nomad Desk call center representative, you will be working in a completely remote environment, reporting directly to the Leader of the campaign, and doing inbound and/or outbound calls with the highest level of professionalism.

This position requires that you own the following personal equipment:

Modern computer with enough memory space to support the campaign software
USB headset with microphone
a stable internet connection
a quiet space to work

Overview of non-technical requirements:

This is not a position that you can combine with a second job, as you will be required to work in front of your computer during the whole shift.
If you are studying, you must make sure that your school activities do not interfere with your work.
You must have full command of the Spanish and English languages, and be able to speak, read and write in both languages fluently.
Although there is no age limit for this position, you will be required to use different softwares, apps and tools in a quick manner and/or be spoken to in a technical language, so you must have some level of proficiency in the usage of modern of technologies (including Gmail, Google Drive, internet browsers, excel, word, power point, and other tools).

Net salary:

$8,200 MXN (mexican pesos) as a monthly base salary, after taxes. We pay by the hour, usually work 40 - 44 hours a week.

What you'll do:

Provide patients with exceptional phone service by answering their questions promptly.
Process and escalate requests following the standard customer support procedures.
Take notes from the patients and schedule medical appointments for them.
Be on top of the clinic’s email and reply back when needed.
Attend morning huddle meetings with the team (Usually they are Monday to Friday 7:45 am PST via Zoom).
Use the internal communication channels of Nomad Desk appropriately.
Other duties as assigned.

Computer needs:

Windows 10 or 11, or MacOS 10.13 or superior
Processor i3, 8a generation or equivalent
8GB RAM
SSD
A desktop would be preferable

Our Work Schedule:

Monday to Friday 7:00 am to 6 pm PST (Our business hours)
Weekends from 8 am to 4 pm PST (weekends guard duty)

Note: These are our business hours. Your work schedule will be defined within these ranges of time depending on the campaign that you support.

We're waiting for you! Good Luck!

Job Type: Full-time

Pay: $8,200.00 per month

Application Question(s):

What kind of jobs are you looking or applying for?
Are you actively applying for other jobs?
Are you available to work a full time position, within the range of 7:00 am to 6 pm, Mon-Sun, Pacific Standard Time? Please note that this is not a position that you can combine with a second job or with school activities. We only have full-time positions available.

Experience:

customer service: 1 year (Required)

Language:

native/fluent English (Required)
Español fluido/nativo (Required)

Work Location: Remote

Fluent English with little to no accent (written and spoken) REQUIRED
Fluent Spanish (written and spoken) REQUIRED
Experience in call center, customer service, outbound calls or similar REQUIRED
Computer proficiency REQUIRED
Experience working with the following platforms: Google Drive, Time doctor, Zoom desirable but not required
Be able to proficiently write emails REQUIRED
Empathy
Enjoy customer service
Enjoy team work
Be able to communicate effectively
To maintain a positive attitude

Christmas Bonus (aguinaldo)
Employee of the month bonus
All star audit champ bonus
Personal loan via payroll deduction
Professional growth
Happy work environment
Team building dynamics (trivias, games, fun activities)
Paid absence for illness
Paid holidays
Birthday cake (or gift)
Holiday events & prizes
In-person events at the company hubs
Work from anywhere in the world at co-working spaces (per company policies)

Nomad Desk Group remote jobs

Call Center Agent