POSITION TITLE: Program Manager

REPORTSTO: Director of Recuperative Care

LOCATION: Arleta, CA

CLASSIFICATION: Exempt

PERTINENT INFORMATION:

All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Shift Schedule: Tuesday-Saturday, 10:00AM-6:30PM

Operations Manager

The Operations Manager is tasked with ensuring effective operations of NHF recuperative care facility. Direct reports include Environmental Site Associate Coordinator. Program Coordinators, and Guest Service associates and/or Environmental Site Associates during the coordinator’s absences.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Program Manager will:

Oversee the quality of guest services provided meet NHF standards by implementing and monitoring day-to-day operational systems and procedures in accordance with the company’s standards of operation; coordinate and assign daily routines and coverages of operation team, providing coaching and training when needed.
Develop, implement, and consistently monitor health and safety measures including but not limited to, hazard communications, evacuation procedures, incident management.
Collaborate with LVN Nursing Manager to properly dispose of medical waste.
Coordinate with internal and external partners for special events held at the facility.
Conducts weekly site safety inspections and coordinates with the environmental service coordinator to ensure necessary repairs are completed.
Collaborates with interdisciplinary team to coordinate guest’s quality of care, ensure all staff supervise permissible to accurately utilized bed board application to determine census cap for operational planning (i.e.) room changes, meal planning etc.
Collaborate with Director and Leadership of any pertinent information regarding the operations on a regular basis. Maintain, manage, and review department budget with Director.
Flexibility to adapt to schedule changes and meet the on-call requirement to appropriately triage issues and provide solutions within program operations.
Ensure that all direct reports execute immediate crisis intervention/emergency assistance to guests and/other staff members.
Ensure all incident reports and/reporting, Emergency Action Plan (EAP) documentation are reviewed and meet compliance. Provide training as needed.
Assist Director in developing and maintaining a system of education, in-services and training for all staff and people supported.
Collaborate with Program Coordinators and/shift leads or designee to complete weekly inventory for operations department.
Complete and ensure all operational software is being utilized to complete daily tasks.
Coordinate with Administrative assistant to ensure all supply orders are placed and received to include any issues with transportation.
Create an environment of growth and development by delegating duties to the team, assign special projects as needed to operations staff, etc.
Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities.
Review and approve all timecards operations department, that includes but not limited to Environmental Site Coordinator, Program Coordinators Environment Site Associates and Guest Service Associates, in a timely matter. This includes making any timecard corrections, having all employees approve timecard prior to manager approval.
Ensure that all operations staff members are compliant with CA labor laws such as breaks, lunch periods, not working off the clock, etc.
Collaborate with People and Culture department on any issues or questions as needed.
Conduct monthly GSA meetings in collaboration with monthly staff meetings and/engagement.
Conduct yearly performance appraisal, bi-monthly one-on-one supervision with direct reports.
Conduct corrective actions plans as needed for staff, up to and including termination with the support of People and Culture.
Work in collaboration with community liaison/security guard to ensure safety of guests, staff, volunteers/interns, and visitors on the property.
Trains staff in the use of security and surveillance systems.
Observe department guidelines to conduct personal business during breaks and lunch hour.
Self-identify potentially unsafe systems/processes/situations and takes initiative to report to the Director.
Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities.

Bachelor's degree preferred.
2-3 years’ supervisory experience with demonstrated experience of coaching and mentoring staff in related field.
Familiarity working with LAHSA regulations.
Knowledge of OSHA regulations preferred but not required.
Current BLS certification strongly preferred, but not required.
Prior working experience in residential treatment facility, mental health facility, substance abuse treatment center, or homeless shelter preferred.
Excellent verbal/written communication skills required.
Must have the ability to multi-task, problem solve, meet deadlines, follow through, and manage a team in a fast-paced environment.
Ability to communicate effectively with all levels of staff, guests, and visitors.

Physical Requirements

The duties as described will required frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some guest care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication.

What's in it for you?

Be on a team that is full of collaborative, passionate, fun and energetic individuals that are focused on serving the needs of the community. We are proud to offer a comprehensive benefits package including paid time off, 100 % covered medical, dental, vision, life insurance, short-term and long-term disability insurance for the employee; 401(k) plan with up to 5% matching contribution.

Other work perks include a monthly engagement activity with everyone. You can take part in Justice, Equity, Diversity and Inclusion (JEDI) events, having access to our JEDI library, and other resources to learn more about JEDI. Team engagement that includes staff awards, and enjoy direct access to everyone to share ideas and initiatives to continue to improve the employee experience. Feeling hungry during work hours? We got you covered with our snack havens located at all of our facilities!

ABOUT THE NATIONAL HEALTH FOUNDATION

National Health Foundation (NHF) is guided by a mission to improve the health of individuals and underserved communities by acting on the social determinants of health and bridging the gaps in the healthcare system. All people, regardless of who they are or where they live, can achieve their highest level of health. NHF works within communities to identify and advance solutions that remove barriers and promote health for all who live there.

Research has demonstrated that one of the clearest determinants of health –and health disparities– is where people live. A person’s physical environment, employment opportunities, community safety, and access healthcare providers, (and more) all impact health and are local in nature. The largest health disparities emerge in neighborhoods experiencing poverty and in communities of color. These social determinants can help or hinder a person’s ability to make healthy decisions. People are not homeless; they experience homelessness. People suffering from diabetes may understand what they should be eating, but it does not matter if they cannot purchase fresh produce in their own neighborhood. Physical fitness might be a top priority for everyone, but crime and unlit parks might prevent that from happening. Health starts where people live, learn, work and play.

NHF is committed to addressing the root causes of health disparities by working hand in hand with communities. We empower teens and adults to advocate for their health and identify needed changes in their neighborhoods. Then we help develop and support the community’s vision of health by cultivating partnerships to deliver programs and services that are empathetic and inclusive. We observe, measure, and learn, and repeat as needed.

WHY IT MATTERS

Because health begins long before that visit to the doctor. It begins where we live, learn, work and play.

On any given night, there are 46,000 Angelinos without a home. Of those, more than 29,000 have severe health issues requiring some level of care. Without a home, these individuals experience insurmountable barriers to health and healing.

In the 6 square miles that make up Historic South-Central Los Angeles, there are no gyms and there is only 0.4 acres of park space for the 103,000 people who call the area home. Liquor stores outnumber grocery stores and there are no farmer’s markets. Without opportunities for safe outdoor play and places to purchase fresh fruits and vegetables, this community will continue to experience higher than average rates of obesity, diabetes, and cardiovascular disease.

High school can be a trying time, but for students who are pregnant, parenting, or at risk of becoming pregnant, the challenges are far greater. The impact of pregnancy on health is compounded in communities where poverty and a lack of maternal care are common.

If NHF accomplished its mission, everyone in Southern California would have the opportunity to experience health and would live in a community that supports a healthy lifestyle. That would include a home for every person, access to fresh, healthy foods, opportunities for safe, outdoor physical fitness, and so much more. We have already seen communities take great strides in tackling their negative social determinants, but really, we have only scratched the surface of these issues.

The National Health Foundation is committed to fostering a fair, diverse, inclusive, and equal work environment.

The National Health Foundation believes diversity, equity and inclusion is essential to accomplishing our mission and maximizing our impact. Understanding historical and current manifestations of racism and oppression will enable us to act most effectively on the social determinants of health. As one of our core values, DEI will shape our governance, strategies, programs, operational activities, and advocacy efforts. We recognize the work of DEI is a journey and our commitment is unwavering.

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at:http://nationalhealthfoundation.org

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