Company: Naarg Data Media Services

Location: Remote (Work from Home)
Employment Type: Full-Time
Industry: Media and Mass Communication

About

Naarg Data Media Services, based in Hyderabad, India, is a leading global translation and localization company. We have a network of over 16,000 language professionals covering 250+ languages and specialize in services such as translation, transcription, localization, subtitling, dubbing, voice-over, metadata, content development, and digital media. Our mission is to deliver high-quality solutions to businesses worldwide.

Role Overview

We are seeking a dedicated Tamil-Speaking Customer Support Expert to join our team. The ideal candidate will provide exceptional customer service to our Tamil-speaking clients, ensuring their inquiries are addressed promptly and effectively.

Roles and Responsibilities

Handle inbound and outbound customer interactions in Tamil via phone, email, and chat.
Provide accurate information about our services and address customer inquiries.
Resolve customer issues efficiently, ensuring high levels of satisfaction.
Maintain detailed records of customer interactions and feedback.
Collaborate with internal teams to improve customer service processes.

Fluency in Tamil (mandatory) and proficiency in English.
Excellent verbal and written communication skills.
Prior experience in customer support or a related field is preferred.
Strong problem-solving abilities and attention to detail.
Ability to work independently in a remote environment.
Familiarity with customer support tools and CRM systems is a plus.
reliable computer with a stable internet connection.
Headset with microphone for clear communication.
Quiet and dedicated workspace

Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
Supportive and collaborative work culture.

Interested candidates are invited to submit their resume and a brief cover letter detailing their relevant experience and language proficiency to jobs@naargmedia.com. Please include "Tamil-Speaking Customer Support Expert Application" in the subject line.

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