Property Claims Representative

MutualONE Insurance Company
Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.
Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.
Where every team member plays a part in building something extraordinary.

Together, we are ONE — stronger, bolder, and ready for the future!

About the Role

We are looking for an experiencedProperty Claims Representative who will be responsible for navigating the claims process through investigation and evaluation of the loss to final settlement of claim.

This is a full-time hybrid role based out of Seaforth Ontario, reporting to the Manager of Claims Services.

The successful candidate will be a self starter, detail-oriented problem solver with strong communication skills and a member-first mindset.

Key Responsibilities

Evaluating claims by conducting thorough investigations; determining coverage and validity of claims, interviewing, and communicating with members, scene investigations
Attend loss locations to investigate claim, including taking statements, photographs, and identifying scope of loss
Providing exceptional customer service and support to our members throughout the claims process
Evaluate liability, salvage and subrogation exposure and potential
Coordinate with contractors, appraisers, and other experts as required
Act as claims examiner on claims assigned to independent adjusters
Maintain adequate reserves and accurate records based on company standards and procedures
Negotiate settlement and issue payments for claim
General support of claims area and special projects as required

Desired Competencies

To join our team, you will ideally:
- Proactive and positive approach to customer service

- Excellent conflict resolution and negotiation skills
- Sense of urgency and responsiveness
- Sound decision making and problem-solving skills
- Superior verbal and written communication skills
- The ability to travel on short notice within our primary territory
- Successful candidates must be able to pass a comprehensive background check
- This role will require travel. A vehicle, valid Driver’s License and insurance are required.

Qualifications

Minimum 2 to 5 years in property claims handling experience
University Degree or post-secondary education related to insurance
Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program
Experience in construction or trades, farming (agribusiness or equipment), or other relevant transferable knowledge is an asset
Equivalency in combination of education and experience will be considered
Ongoing commitment to education and learning
Highly capable with computer systems/software including Microsoft Word, Excel, Outlook, etc.

What we offer

We are an equal opportunity employer offering:

A flexible hybrid work environment
A rewarding career and comprehensive compensation & benefits package
Training, education, and career advancement opportunities
A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

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