Location: UK (Hybrid – Leeds preferably)
Reporting to: PM Team Manager
Department: MSQ DX – UK

About MSQ DX

MSQ DX is the digital experience agency within the MSQ group, delivering transformation, customer experience, data, and technology-led solutions for leading brands. We combine consultancy thinking with hands-on delivery to create measurable commercial impact.

Role Overview

The Associate Delivery Manager plays a key role in the successful delivery of multiple concurrent digital and transformation projects across MSQ DX’s UK client portfolio.

This role supports planning, governance, commercial tracking, and operational execution, ensuring projects are delivered on time, within scope, and within budget. The Associate Delivery Manager works closely with Strategy, Creative, Data, Technology, and Client Services teams to drive effective, high-quality delivery.

This is an ideal opportunity for someone looking to grow their career in digital delivery within a consultancy-led agency environment.

Key Responsibilities

Project & Programme Delivery

Support end-to-end delivery of multiple concurrent projects
Maintain project plans, RAID logs, budgets, and resource forecasts
Track progress against scope, timelines, and commercial targets
Facilitate sprint ceremonies where applicable (stand-ups, sprint planning, retrospectives)
Support governance processes and reporting for internal and client stakeholders

Commercial & Financial Management

Track project burn rates and revenue forecasts
Support budget management and change control processes
Assist in scoping, estimating, and planning new work
Ensure accurate time tracking and financial reporting

Stakeholder & Client Support

Prepare client-ready status reports and presentations
Support client meetings and working sessions
Escalate risks and issues proactively with mitigation plans
Build trusted working relationships with internal teams and client stakeholders

Resource & Team Coordination

Coordinate cross-functional teams
Support capacity planning and resource allocation
Ensure clear task ownership and delivery accountability
Promote collaborative and transparent ways of working

Process & Continuous Improvement

Contribute to improving delivery frameworks and best practices
Champion agile and hybrid methodologies where appropriate
Support internal operational initiatives across MSQ DX

Skills & Experience

Essential

1–2 years’ experience in project coordination, delivery, or account/project management within a digital agency or consultancy
Experience managing multiple projects simultaneously
Strong organisational and time management skills
Commercial awareness and budget tracking experience
Familiarity with Agile, Scrum, or hybrid delivery methodologies
Excellent communication and stakeholder management skills
Proficiency in project management tools (e.g. Jira, Monday.com, Asana, Smartsheet, or similar)
Confident working in a fast-paced, client-facing environment

Desirable

Exposure to digital transformation, CX, CRM, martech, or data-led projects
Experience working within a consultancy model
Prince2, AgilePM, Scrum, or similar certification
Experience contributing to proposals or new business scoping

Key Competencies

Delivery-focused and detail-oriented
Commercially aware
Proactive problem solver
Calm under pressure
Strong collaborator
Structured and organised thinker

MSQDX remote jobs

Associate Delivery Manager