Description

The Billing lead is responsible for leading a team of billing specialists, collectors or payment posters. The lead biller specializes in either general dentistry or specialty to ensure proper billing techniques are applied as needed. It is the lead who will ensure that proper training is administered to all billing specialists, collectors and payment posters and will utilize a checklist to stay on track with a training schedule and ensure that all topics are covered. It is imperative that the lead sets a standard for the team and maintains a positive work morale amongst the team members.

Pay range: $26-$36 hr.

Hybrid, full-time position

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Train and lead a team of billing specialists, claims resolution specialists, payments posters, or collectors.

· Specialize in proper billing processes pertaining to general dentistry or specialty to ensure billing is correct and timely.

· Work specialized reports pertaining to revenue cycle looking for trends, opportunities, or areas of concern to formulate a plan for resolution. Relay results to appropriate teams for implementation.

· Perform audits of completed work for accuracy.

· Track accounts receivable monthly/quarterly/yearly goals and respond proactively to issues as they arise. Provide updates on whether the goals have been met; inform Supervisor as soon as possible if there are barriers to meeting goals.

· Assist with the implementation of policies and procedures to ensure efficient and safe operation of the department.

· Work with the Regional Billing Supervisor and other appropriate staff in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures, especially those related to reimbursement maximization and collection of accounts receivable.

· Stay current on updates to the practice management software and communicate changes to staff. As needed, work with practice management software vendor and clearinghouse to solve billing problems.

· Work as liaison with other departments and practices, to facilitate problem solving and data collection appropriate to patient and insurance billing.

· Collaborate with other members of the team, departments and/or personnel.

· Sets a standard for the team and maintains a positive work morale amongst the team members.

· Participate in performance improvement projects as assigned.

· Participate in meetings and committees as assigned.

· Additional duties as assigned by the billing supervisor and/or billing manager.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory duties and is directly supervised by the Billing Supervisor. All programs/staff are ultimately responsible to the Chief Executive Officer.

Requirements

EDUCATION and/or EXPERIENCE:

High School Diploma; Associates Degree or equivalent in relevant education, training and experience preferred

Prior dental billing and clearinghouse experience required

Experience with various Practice Management Software (Open Dental, Dentrix, Eaglesoft, etc) preferred

Experience with MS office products required

Experience with NEA Fast Attach preferred.

Combination of education/experience that demonstrates the ability to perform the duties outlined for this position may be considered.

QUALIFICATIONS & SKILLS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required: Ability to speak, read, and comprehend the English language; Ability to foster a cooperative and positive work environment; Must have comprehensive knowledge and understanding of dental billing practices/procedures, claims forms, Insurance billing process; Solid knowledge of dental insurance and terminology; Understanding of Industry specific policies such as HIPAA and state/local/federal laws; Must be detailed oriented, organized and have strong follow-up skills; Ability to manage confidential information, track goals, implement company policies; Ability to remain calm, professional, and present during busy and/or stressful interactions while under pressure; Must be a self-starter and able to work independently while demonstrating good time management.

LANGUAGE SKILLS: Ability to read and communicate in English language, and understand documents, instructions, and procedure manuals, as needed to successfully accomplish the essential duties of this job. Must have ability to read, analyze, and interpret general business periodicals, professional journals, finance reports, and legal documents. Able to write reports, business correspondence, and procedure manuals; and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY: Ability to define and solve practical problems, collect data, establish facts and draw valid conclusions; able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Candidates must be legally employable by a U.S. business

WORK ENVIRONMENT: This position operates in a medical/office environment which includes working with and operating phones, computers, fax machines, copiers, and other office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, stand, bend, stoop, reach, carry, use hands, eyes and taste or smell. The employee is frequently required to stand; walk and use hands. Specific vision abilities required by this job include close vision.

Must have ability to travel to central office locations when needed.

Competitive pay and comprehensive benefits (health, dental, vision, 401k with match)
Paid time off and holiday/floating holiday pay
A warm team culture where you’re respected and supported
Access to Mosaic’s continuing education and professional development programs

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