About Us

Moore Automotive, Inc. is a performance automotive shop based in Marshall, Virginia, specializing in performance tuning, dyno tuning, fabrication, maintenance, diagnostics, custom builds, and high-performance upgrades.

We work with automotive enthusiasts and performance-driven customers across the United States, delivering high-quality craftsmanship, technical expertise, and exceptional customer service.

Location: Remote
Company Headquarters: 7588 Capitol Way, Marshall, VA 20115
Website:https://mooreautomotive.com
Employment Type: Full-Time

Learn more about us at:
https://mooreautomotive.com

Position Overview

We are looking for a Remote Customer Success + Technical Support Representative to help support our growing customer base.

In this role, you will communicate with customers, schedule appointments, answer basic technical questions, coordinate with technicians, and ensure customers receive an outstanding experience from start to finish.

This position is perfect for someone who is organized, customer-focused, passionate about cars, and comfortable working in a fast-paced automotive environment.

Responsibilities

Respond to customer inquiries via phone, email, website, and social media
Schedule appointments and coordinate customer communication
Provide basic technical and service-related support
Keep customers updated on builds, repairs, and service timelines
Coordinate with technicians and management teams
Maintain customer records and support documentation
Follow up with customers after services are completed
Deliver excellent customer support and relationship management

Schedule

Full-Time Preferred
Monday-Friday
Flexible remote work environment

Why Join Moore Automotive?

At Moore Automotive, Inc., we are passionate about performance, precision, and customer experience. We are looking for motivated individuals who want to grow with a respected automotive performance company and be part of a team that values professionalism, communication, and automotive passion.

Strong communication and customer service skills
Basic understanding of automotive systems and performance vehicles
Strong organization and multitasking abilities
Comfortable working remotely and independently
Professional phone and email etiquette
Automotive industry or customer support experience preferred
Passion for automotive performance and enthusiast culture is a plus

Remote work flexibility
Supportive automotive team environment
Employee discounts on select products and services
Paid training and onboarding support
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home

Moore Automotive remote jobs

Customer Success specialist/Technical Support Representative