About MoeGo🐾

Our Mission:

The technology in the $130-billion pet industry is antiquated, and it has caused significant friction for the pet economy to progress. We aim to contribute to the pet industry by empowering everyone in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for everyone in the space, so that they can focus on doing what they love and thrive.

Our Team:

Only the best can serve the best. To build the best product and service, we want the best talent. We are committed to seeking out and bringing together the most passionate, talented, and customer-focused individuals to form a team that sets the bar for excellence.

Our Culture:

Every day, we ask ourselves: what if MoeGo disappears tomorrow? Would that be a big difference to our users? We’re not here to be just another option in the market. What motivates us is the pursuit of discovering and solving a series of real, impactful problems. By doing so, we aim to redefine the standard of technology and elevate the pet industry to an entirely new level.

We strive to drive changes for the better.

Reports To: Onboarding Manager

Position Overview:Our Customer Onboarding Team is looking forOnboarding Specialists who are passionate about setting the standard for industry leading customer experience. You will be responsible for setting customers up for success by helping them implement MoeGo.

The Onboarding Team at MoeGo has launched over 900 businesses, witnessing the impact of our product first-hand and building deep connections with our customers. You will work with businesses of all scales and owners of diverse backgrounds. You will have the opportunity to digitize mom-and-pops as well as launch nation-wide franchise brands on our platform.

The onboarding team ensures smooth and successful launches, taking over from time of purchase until they exclusively run on MoeGo. On top of being product experts and reliable specialists, we strive to be their trusted business advisors who help them resolve current challenges by implementing powerful solutions.

We are the voice of customers, driving product improvements. We are also the voice of the MoeGo team, building trust and a community of loyal customers. We are a relatively new team that moves fast towards ambitious goals, and we are experiencing substantial steady growth of new customers. We are very excited to have more like-minded talents join us on our journey to achieving our vision!

Key Responsibilities:

Own the process and result of every account from purchase through successful implementation, including but not limited to data transfer(working with onboarding data engineers), MoeGo system configurations, staff training session, product education and demos, troubleshooting, Q&A calls and system test runs.
Complete video and phone calls to ensure that customers are supported during the onboarding process.
Respond to customer emails, chats, and calls regarding implementation.
Manage all of your ongoing onboarding projects by ensuring all onboarding accounts are on-track, working with internal teams to resolve onboarding blockers, and completing relevant tasks assigned to you.
Fight churn during the onboarding stage, independently or working with other teams. Understand the fundamental reason for churn, propose solutions if any and provide insight into future churn prevention.
Be a MoeGo product expert and discuss or educate on any nuance of the product internally and externally. Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
Successfully transfer your customer relationships to a customer success manager after onboarding.
Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.
Create initiatives that help to drive successful product implementation.
Assist in creating repeatable processes, resources, and frameworks to use when onboarding customers.

Minimum Qualifications:

Bachelor’s Degree
1+ year of experience in client facing roles in the SaaS industry
Pleasant and straightforward phone and video call manner
Excellent written and verbal communication
Customer relationship building and management skills

Preferred Qualifications:

Highly self-motivated and driven
Excellent problem solving skills
Passionate about relationship building and helping clients succeed
Passionate about empowering people with technology

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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