Title: Clinical Supervisor

Reporting To:Clinical Manager

Location:
Remote, Based in New Zealand

Salary: $90,000 - $100,000 per annum, pro rata
We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying.

Hours of Work:
Full and Part-Time opportunities available.

Clinical Supervisors work on a shift rota covering our 24/7 crisis support service. Shifts may fall on any day, including evenings, nights, weekends, and public holidays, and are 4 hours plus 30 minutes of admin time (full time is 9 shifts, 40.5 hours per week). Your preferred number of shifts can be discussed at interview.

Most conversations taken by SHOUT occur between 18:00 and 01:00 GMT (which is New Zealand morning/daytime), so the rota is weighted towards these periods. Shift allocations are designed to match service demand and may not always match personal preferences, so flexible availability is required.

This is a demanding but highly rewarding role where you will be part of a supportive and valued team.

Contract: Permanent and Fixed-Term Opportunities available

Benefits:

25 days annual leave per year, plus public holidays;
Company electronic devices;
Enhanced salary sacrifice pension scheme;
Private health insurance contribution after completion of probation;
Eligibility for a Blue Light discount card.

Closing Date: 14th August 2026 at 5pm.We reserve the right to close the job advert early if we receive a high number of applicants.

Click Here for a full copy of the candidate pack for this role.

Job Summary
To provide online, in-the-moment clinical supervision and support to trained Volunteers/Clinical Practitioners/Qualified Practitioners in their conversations with texters on our UK 24/7 text messaging platform.

Key Responsibilities

Monitor, communicate with and support people in their conversations with texters; continuously assessing for any imminent risk or safeguarding concerns.
Make decisions regarding immediate safety and risk around suicidality and self-harm, following internal policies.
Communicate with emergency services to support Texters requiring immediate, life-saving support or safeguarding.
Work collaboratively with fellow Supervisors on shift, providing support with clinical decisions about risk and safeguarding
Maintain clinical records and complete any follow-up administrative work, and report any concerns to Clinical Managers and/or the Safeguarding team
Support the skills development and the wellbeing of Volunteers and conversation takers and work in close partnership with the Volunteer Support team and Conversation takers’ Manager, who support them off the platform.
Work in partnership with the Clinical Team Leader and other supervisors to ensure that we allocate our resources to deliver the best possible service to texters
Take conversations with texters to help manage service demand if required
Mentoring and providing in the moment support to Qualified Practitioners and Trainee Clinical Supervisors
Facilitating in-house training and shared development opportunities
Regularly attend meetings, online or in person, including team meetings, one-to-ones, workshops and training
Attend regular external clinical supervision with external personal Supervisor (paid for by MHI) with a minimum of one session per month
Contribute to service development and continuous quality improvement within the organisation, including participation in ongoing in-person or online training and professional development
Maintain membership, registration and/or accreditation with a relevant professional body
At all times, adhere to Mental Health Innovations and Shout’s model, policies and procedures. and engage in a way that is reflective of the organisation's values
Committed to continuous personal development, performance review, and best practice.
Maintain confidentiality and follow safeguarding procedures.
Keeps up to date with MHI’s work to identify and maximise opportunities.
Deliver high standards of service, customer care, and promote equality and diversity.
Participate actively in team activities and meetings, and work flexibly as required.
Undertake all necessary training to perform duties effectively and efficiently.

Person Specification

Essential Criteria

Psychotherapy/Counselling/Psychology/Mental Health Nursing or Social Work practice qualification
Accreditation/registration with the BACP, UKCP, BPS, NMC or NZAC, DAPAANZ, or equivalent relevant professional body
Clinical/professional experience working with risk relating to suicide, self-harm, complex mental health problems and safeguarding
Strong administrative skills with excellent attention to detail
Excellent IT skills
Excellent communicator; able to convey sensitive topics effectively.
Strong multitasking skills; remains calm under pressure and in high-risk situations.
Sound, clinically informed decision-making with a proactive, problem-solving approach.
High resilience, adaptability, and self-motivation; works independently while staying team-connected.
Reflective, compassionate, kind, and respectful in all interactions.

Desirable Criteria

Qualification in Clinical Supervision
Experience of working with children and young people
Experience in working digitally with clients/supervisees
Strong knowledge and experience of safeguarding, confidentiality and risk
Sound experience of supervising groups or individuals
Experience working rostered shifts
Experience with crisis triage

This role is subject to eligibility to work in the New Zealand, plus satisfactory background and reference checks.

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.

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