Role Summary

We’re looking for a proactive, detail‑obsessed Business Operations Manager to act as the operational backbone of the company. You’ll work directly with the founder to ensure that sales conversations run smoothly, finances stay healthy, vendors get paid, and the team stays on target. This is a high‑autonomy role combining sales support, finance coordination, and executive assistance.

Key Responsibilities

1. Sales & Revenue Support

Ensureinbound sales messages (email, LinkedIn, chat) are captured and addressed with zero drop‑off.
Draft persuasivesales enquiry responses and timely follow‑ups.
Schedule discovery, demo, and follow‑up calls with prospects; manage meeting logistics and reminders.
Keep the CRM and opportunity trackers up to date.

2. Calendar & Executive Assistance

Own the founder’s calendar: schedule internal/external meetings, resolve conflicts, and anticipate priorities so nothing is missed.
MaintainInbox Zero by triaging, labeling, and drafting replies for the founder’s email.

3. Finance & Vendor Coordination

Track expenses, reimbursements, and cash flow; reconcile withZoho Books / Xero.
Process accurate & timely payments to vendors, reconciling invoices and purchase orders.
Coordinate with vendors to collect invoices, payment details, tax certificates, and resolve queries.
Liaise with theexternal CA/accountant to handle statutory filings, GST/TDS, and annual returns.
Prepare monthlyP&L, margin, and cash‑flow reports for leadership.

4. Operations & Analytics

Build and maintainKPI dashboards; monitor goals and hold owners accountable.
Document and continuously improveprocess maps and SOPs across functions.
Serve as the team’sspreadsheet ninja: automate reports, build sanity checks, and troubleshoot formulas.

5. People & Administrative Ops

Managerecruitment logistics, onboarding, and off‑boarding (IT assets, paperwork, induction).
Draft and maintaincontracts & agreements (clients, vendors, employees) using approved templates.
Handle miscellaneous admin tasks to keep the office (remote/hybrid) running smoothly.

2–5 years in operations, business management, or executive assistant roles, ideally in SaaS/startup environment.
Advanced proficiency with Google Sheets/Excel.
Working knowledge ofZoho Books, Xero, or equivalent tools.
Exceptional written and verbal communication skills.
Proven ability to manage calendars, coordinate across functions, and act with urgency.
High attention to detail, data accuracy, and the discipline to drive tasks to closure.

Competitive salary:6 LPA - 10 LPA
Remote-first work environment
Autonomy to manage your own working hours
Transparent company financials and metrics
Regular opportunities to grow and learn new skills
Work directly with the founders
Make a meaningful impact on healthcare
Travel opportunities for team meet-ups and conferences
Liberal leave policy with no micromanagement

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Business Operations Manager