Primary Responsibility:

The role of Field Service Technician is to provide onsite, and remote, service and support to Maxcess customers while working collaboratively with all internal teams.

Duties and Responsibilities:

Daily communications, both verbal and written, with customers, sales, engineering and manufacturing
Onsite and remote support for customers and all associated to service and support matters, to include internal and external associates
Initiate test and troubleshooting, onsite and remotely, to diagnosis electronic, mechanical and hydraulic equipment
Complete onsite repair, replacement and upgrade of existing equipment
Complete installation and test, onsite and remotely, of new electronic, mechanical and hydraulic equipment
Maintain tools and equipment required to provide hands on work at customer location
Ensure equipment, parts and tools are onsite at customer location to enable a successful service visit
Complete hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions
Perform onsite application reviews making application and product recommendation
Assist Sales and customer in ROI calulations for upgrades and new sales opportunities
Complete detailed written reports for all services provided onsite and remotely
Provide detailed sales recommendations for new, upgrade and replacement parts
Enter quotes and orders related to field service and support
Manage scheduling of all onsite and remote service
Work collabrotively with manufacturing and engineering to ensure service schedule coverage
Manage waste responsibly (utilize proper containers, participate in the recycling programs)
Promote energy conservation
Maintain safety compliance for all International, Federal, State and Site specific service requirements
Actively support and maintain business objectives and initiatives
Other duties as assigned to meet departmental and company objectives.

Minimum Qualifications

Knowledge/Skills/Abilities:

Excellent written and verbal communication skills
Strong problem solving skills and efficient management of time and resources
Excellent computer skills, Microsoft Office, Epicor, SalesForce, & all travel platforms
Ability to read blueprints and drawings understanding tolerancing and specifications
Good understanding of machining/shop mathematics
Ability to use precision measurement tools, micometer, calipers, digital protractors, scales, etc
Travel globally
Self-managed and capable of completing tasks in a timely manner

Education/Experience:

Minimum of high school diploma or GED, Technical Diploma, or equivalent industry experience
5+ years experience in industrial, mechanical, electromechancial, converting or paper making required

Physical requirements:

Work in conditions typical of an industrial manufacturing environment – noise, dust, odors and temperature variation
Ability to exert up to 100 lbs of force occasionally, 50 lbs of force frequently and 20 lbs of force constantly to move product.
Sit/stand/walk 8-16 hours a day (NOTE: at times onsite work requires up to 16hrs a day, this is not a sustained requirement, but can be required in specific situations)
Strenuous position requiring continuous bending, reaching, standing, walking, pushing, pulling, lifting, hand/finger dexterity, twisting, grasping, feeling, and occasional stooping, crouching, repetitive motion and eye to hand coordination.
Good corrected vision, depth perception, color vision, and field of vision. Prescription safety glasses may be required.
Must be willing to travel at least 80% of the time

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

Maxcess International remote jobs

Field Service Technician