About Mason

Mason provides the only fully managed infrastructure for developing and delivering dedicated devices. Whether building a single-use device from scratch or scaling a line of smart products, Mason is the fastest way to take smart devices from idea to end user without reinventing the wheel.

DEI AT MASON A diverse workforce with a broad range of perspectives fosters an environment of trust, collaboration, and innovation. And those effects reach all the way to our customers.

PSYCHOLOGICAL SAFETY Psychological safety is feeling comfortable enough to take risks and feel vulnerable in front of your team members and peers. When we strive to foster an environment of safety, belonging, equity and diversity it nurtures our innovation and brings us closer to our vision. We are constantly working toward being a better workplace that positively impacts the communities our team members and partners call home.

EQUITABLE OPPORTUNITIES To keep our values aligned with our behavior and organizational structure we aim to eliminate barriers, then strategically create and reinforce positive practices to produce equitable opportunities and empower every Mason, especially those from underrepresented communities. We cannot possibly build smart and sustainable products without diverse and inclusive teams.

BE SEEN, VALIDATED, AND WELCOMED Belonging, psychological safety, and inclusivity unlock a Mason’s full potential. We don’t want Masons to quietly assimilate into a dominant culture and sacrifice a piece of themselves. We want our team members to be seen, validated, and welcomed. Although we still have a long way to go, when we engage with our team members and listen to their unique stories, we benefit.

We're post-series A, profitable, growing, and have LOTS to build! Check out our website for all open jobs: https://bymason.com/careers/

About the role

Mason is the only fully managed infrastructure for developing and delivering dedicated devices. We make it easy for anyone to turn an idea into a smart product and ship it to anywhere in the world. Our mission is to enable our customers to create smart and sustainable products on behalf of humanity.

Mason is looking for a Head of Quality as we grow our team. This pragmatic leader will bring expertise in establishing a Quality function and systems to achieve applicable compliance fo r our suite of Products, which can be used as a component to support the deployment of full solutions in various verticals, including some highly regulated market segment s They have direct experience in the development and oversight of Quality Management Systems, strong experience with cross-functional collaboration, and is adept at juggling both the strategy and detailed execution.

Mason is looking for a complex combination of grit, smarts, ingenuity, and diverse perspectives (and more!). Check out our values and see if they resonate!

What you will work on:

Assess, define, implement, train, and monitor the Quality Management System and tools.
Represents Mason to investigate and address all product quality and compliance matters
Drive completion of a Quality Manual and enforce adherence to the Quality manual
Lead the development and documentation of a Quality Management System and process best practices for design, craftsmanship, perceived quality, hardware/software development
Identify QA/compliance-related issues and proactively assure compliance to all applicable internal, domestic, and international quality regulations, ISO9000, FDA …
Identifies and manages risk throughout the development process and in sustaining
Leads continuous improvement of manufacturing quality and standards/metrics by leading the quality team and working with tier1 & 2 suppliers to ensure product quality amongst supply sources, manufacturing processes, production readiness, final quality assurance, and control
Conduct feasibility assessment and set Quality targets, then manage their system-level cascade into the whole organization. Lead cross-functional teams to drive product, process, and system improvements
Using Lean tools and Six Sigma and other problem-solving methodologies, drive a continuous improvement mindset with respect to Quality and Process Improvements.
Serve as primary escalation point of contact for quality issues
Lead investigations, and corrective actions

What you bring to the table:

8+ years of experience leading Quality in different industries
Direct experience in development and oversight of Quality Systems
A strong understanding of best Quality practices for consumer electronics as well as more highly regulated devices (Medical, enterprise, industrial …)
Excellent interpersonal effectiveness and written/verbal listening/communication skills
Excellent interpersonal skills, personal integrity, professional manner and ability to gain respect and develop good working relationship with cross-functional personnel at all levels
Experience working with and managing customers, external suppliers, and manufacturers
Ability to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact
Experience with Overall company quality system architecture, R&D quality + design quality (engineering related), Software quality, Supply chain quality, MFG quality, Field quality
Experience and thorough knowledge of production systems and processes. Experience in new product development and launch activities
Self-starter and multitasker
Experience in Six Sigma and managing complex electronic devices

Bonus points for:

Proven expertise in leading quality organizations supporting multiple types of products in multiple verticals, some of which are highly regulated (Medical devices, consumer electronics …)
Black Belt in Six Sigma
Experience in finding the right balance between quality, cost, and speed

Salary Range: $145,000 - $160,000

In addition to the base salary, full-time employees are eligible for participation in Mason’s annual discretionary bonus plan and equity plan, subject to the terms of the applicable plans and policies. Some roles may also be eligible for overtime pay based on exemption status. Compensation packages are based on factors unique to each candidate including their skills, experience level, qualifications, location, and other job-related reasons.We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks Mason offers to help employees grow.

Benefits and Perks:

Remote-forward: Employees may choose to work fully remote, in-office, or hybrid.
Generous PTO: Flexible PTO plan or generous accrued PTO, plus monthly mental health days during the pandemic.
Parental Leave: Caring for a new child is an exciting time for parents! We offer 16 weeks of paid parental leave.
Healthcare: Fully paid premiums of medical, dental & vision insurance for you, your spouse & dependents. Coverage starts 1st of the month, on or after hire.
Fitness & Wellness: Quarterly reimbursement for qualified fitness & wellness expenses.
Retirement: Tax-advantaged 401k account to help you reach your retirement goals.
FSA: Healthcare, Dependent Care & Commuter FSAs for tax-advantaged savings toward eligible expenses.
Home Office: Spot bonus & monthly stipend for qualified home office expenses.
Commuter/Food: Monthly bonus to supplement commuter & food costs.

Full benefits are offered to regular full-time employees. Part-time employees participate on a limited basis.

Diversity, Equity & Inclusion at Mason

Belonging, psychological safety, and inclusivity unlock a Mason’s full potential. We don’t want Masons to quietly assimilate into a dominant culture and sacrifice a piece of themselves. We want our team members to be seen, validated, and welcomed.

Mason America, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

Technology

Android, AOSP hacking, Node.js services on AWS, React frontend, Python CLI;, Docker

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