Manigo is a Banking as a Service company offering businesses of any size white label digital banking, payments and card solutions covering the whole value chain from back to front-end. Manigo’s mission is to enable every business to embed digital banking services into their user journeys without having to handle the regulatory burden themselves.

Enabling businesses to create B2C and B2B products with mix and match turnkey solutions or API integration, Manigo delivers, customizes and operates the proposition. Select the features right for your solution, customise to suit your brand and launch a fully regulatory compliant solution in accelerated time, managed from back to front-end by Manigo so you can focus on what you do best.

Increasing brand loyalty, boosting revenue and joining the cashless revolution is simple with Manigo.

Currently we are looking for:

Client implementation and onboarding Specialist

(Remote, Portugal)

You will be the primary source of contact for our newly signed clients, steering them through the onboarding process. In order to do this, you will quickly need to gain a deep understanding of our clients business, helping them get to grips with how they will interact with our technology so that they can launch their new platform proposition.

Duties and Responsibilities

Be the primary contact and onboarding specialist for new clients during their crucial set-up period, working with all areas of our business, including product, compliance and tech teams to help firms transition onto our own platform
Build migration timelines for onboarding new customers helping to keep us and them accountable for actions
Conduct workshops and detailed product UI and API demos
Understand any product and tech gaps and determine optimal solutions for delivery
Work with the compliance team to get legal agreements set-up with our new clients
Strive to find the balance between onboarding clients quickly and smashing expectations, while at the same time making sure tasks are completed thoroughly and accurately
Work closely and manage key business stakeholders to ensure onboarding of clients is completed to the highest standard
Handle queries of all types from clients. These will be hugely diverse in nature – and will include legal questions, technical queries related to integrating with our APIs, as well as functionality queries
Generate MI and reporting analytics – for example identifying recurring issues and feature requests and monitoring trends to drive innovation in the on-boarding process
Ensure a successful hand-off to our Customer Success team at the end of the onboarding process
Think of new and unexpected ways to ‘wow’ our customers

A people person with strong and confident communication skills. You’ll be able to easily build rapport and adapt your style depending on the client or situation
Someone who is interested in technology and hungry to learn and develop new skills. You’ll buy into the fact that technology, particularly the use of APIs, can improve financial services – and specifically wealth management – for the better
You’re a strong change professional and understand standard methods of programme delivery and can challenge the status quo
You’re proactive, resilient and comfortable with ambiguity. You’ll like working at a fast pace, thinking on your feet and spinning plates
You’re empathetic, kind and with bags of innate integrity. You’ll do the right thing, even when no-one’s watching
Experience in the fintech sector is advantageous

The opportunity to join a highly driven and passionate team building the next big BaaS FinTech provider and make a meaningful contribution to its growth
Fully remote (no need to relocate) or hybrid work, with (optional) access to our London offices
Competitive remuneration
Tech equipment to excel at work
25 days holiday per year
An opportunity to be a critical contributor to the company’s commercial success
Prospect of joining a passionate team with a high-performance but friendly culture of open communication, collaboration and diversity
Startup feeling with a well-established organisation

Headhunter / recruiter notice

Manigo does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Manigo will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Manigo explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Manigo.

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