About LNS:
It is an exciting time to joinLNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seekingan
Customer Success Manager to join ourSales department.  

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to theCommercial Leader, you will be able to take pride in contributing directly to our organization’s growth, the success of our clients, and putting your own stamp on our sales and business growth initiatives. OurCustomer Success Manager willown client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes. You will: 

Be a core member of the Sales Team

Work closely with the different functional leaders at LNS Research

Primary Responsibilities 

Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value

Own client retention outcomes and drive renewals in partnership with Industry Principals

Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements

Collaborate with Industry Principals and the analyst team on account strategy and sales alignment

Serve as the internal voice of the customer, channeling client feedback to the research and events team

Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral

Recruit customer speakers and drive industrial customer attendance at LNS flagship event

RequiredSkills andCompetencies 

Strong understanding of manufacturing and/or supply chain operations.

Outstanding critical thinking and strategic planningskills.

Positive, high-activity, team-based individual.

Proven ability to recognizeunspokenclient needs and convert those insightsto opportunities

Ability toengage,and manage C-level and senior-level relationshipswith peer-to-peerlevel confidencewithin large multinational companies.

Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well asCRM, web conferencing services, and efficiency in email and internet applications.

Proficiency with using AI Tools in daily work execution

Strong professional written, verbal, and presentation skills.

Education and Experience 

Provencustomer success experience with the proven ability todrive renewal through engagement

Minimum of2-4yearsexperiencein client-facing, account management, or customer success roles

Prior experience in an advisory, research, or professional services firm preferred

Experience managing a defined book of business with retention accountability

Bachelor’s degreerequired

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:  

Medical, Dental & Vision coverage

Participation in company option plan

Company Paid Life Insurance

Short- & Long-Term Disability coverage

401(k) with Company Match

Flexible Spending Account

Company Paid Tele-Heath Program

Flexible PTO with 11 paid Holidays

Employee Assistance Program

Employee Perks Discount Program

Flexible and supportive working environment

This is a virtual role. Candidates mustbe in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience. 

LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at: www.lnsresearch.com

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Customer Success Manager

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