Lightning Reach is on a mission to be the leading global platform that seamlessly connects people to personalised financial and wellbeing support, empowering them to improve their financial health and thrive. We are looking for our first BizOps hire, to work directly with our COO and help to shape how the business operates as we scale.

This role is perfect for someone who thrives in fast-moving environments, enjoys solving challenges, and wants to make a real difference in a mission-driven tech-for-good organisation.

This is a broad, hands-on role with lots of variety. You must be scrappy, resourceful and willing to do unglamorous work - but you’ll have the opportunity to take ownership of key operational areas, shape your own role and work across the business at multiple levels, with a front-row seat to how we run and scale a mission-driven business. Experience across operations, delivery, and project leadership is a plus - but passion and the ability to learn fast matter most.

Responsibilities:

Hands-on operations: Own varied tasks to ensure smooth operation of the business.
Data driven actions: Identify, quantify, and act on opportunities, measuring and iterating quickly.
Unblock: Spot potential bottlenecks or obstacles and proactively fix them.
Operational excellence: Drive efficiency improvements, remove friction and ensure alignment.
Project management: Solve problems, track outcomes and deliver real impact.
Culture leader: Enable an outcome driven working environment and scale our team.

Required

Thrive in a varied role - just as happy ordering birthday gifts for the team, reviewing a contract or implementing launch plans for new customers.

Quick learner - able to pick up new tasks independently without documented processes, taking initiative and proactively asking for support when needed.
A doer - extremely organised, detail-oriented and comfortable juggling multiple priorities.
Adaptable - comfortable within startups, collaborating across teams and working within fast-paced growth-driven environments.
Innovative - driven to proactively test solutions, experimenting with new ideas, and continuously learning from outcomes.
Data-driven - consistently using insights to guide decisions, iterate and measure success.
Mission focused - excited about building something that helps people in need.

Nice to have

Operations: Experience with contract/supplier management, process improvement, operational planning, and implementation linked to wider company strategy.
Execution & delivery: Background in project management and/or business analysis.
People & team development: Experience developing, hiring, and scaling teams.
Lived experience: Applicants with personal experience of financial hardship, or have received support from charitable organisations are strongly encouraged to apply
Diversity: We believe that diversity brings strength and fosters innovation, and are seeking candidates from a range of backgrounds, including gender identity, race, ethnicity, nationality, religion, sexuality, disability.

Leave Package
Work From Home
Training & Development
Stock Option Plan

Lightning Reach remote jobs

Business Operations Manager