What You'll Do:

The IT Support Specialist is responsible for providing second level support for end-user technical issues as well as identifying issues related to other IT services. Responsible for handling support escalations from tier one support resources.

Essential Functions:

Provides direct support to the organization's end users
Coordinates investigations to resolve information system issues
Research and present recommendations and improvements for user systems
Manage enterprise document management system including user access control, troubleshooting, and system updates
Maintain helpdesk ticketing system configuration, updates, and reporting
Utilize scripting such as batch and PowerShell for software deployments and configuration changes
Manage user access controls, share permissions, and group membership in Active Directory
Perform and maintain security patching and updates on all desktop computers, laptops, and other end-point devices
Provide elevated support for enterprise technology including 3rd party branch technology and member delivery systems and solutions
Utilize Group Policy Management for software installation, registry changes, and control settings on computers
Manage Exchange mailboxes, distribution groups, and calendars
Manage end-point encryption and hardening solutions for all end-point devices
Troubleshoot and resolve issues related to hardware and software including PCs, printing devices, peripheral devices, 3rd party applications, Windows Operating Systems, and conference room AV equipment
Ensure tickets are resolved in a timely manner, updated, or closed daily
End-user management within active directory including employee onboarding and decommissioning, password management, and account management
Create and update technical documentation provided to users for common issue resolution
Provide after-hours support as needed or directed
Support Audio/Video solutions such as content management, conference rooms, and video conferencing. Work with 3rd parties for new installs, maintenance, and troubleshooting
Mobile device management including mobile account management, equipment orders, and mobile device end point security administration
Support remote workforce enterprise solution technologies
Partner with 3rd party vendors to resolve hardware warranty support issues and replacement of defective equipment
Manage the hardware life cycle such as laptops, desktops, monitors, printers, and mobile devices
Deployment, relocation, and removal of computer hardware, software, systems, printers, scanners, and peripheral devices
Support enterprise print management solution including printer installations, configuration, and troubleshooting
Provide technical insight to key stakeholders supporting new product and solution implementations
Maintain organization of IT equipment inventory
Maintain asset inventory using asset tracking solution
Document troubleshooting and resolution efforts
Create and update policies and procedures as needed
Procure equipment including laptops, desktops, printers, monitors, peripheral devices, mobile devices, and printing supplies
Assist with desktop security patching
Provide end user software or hardware training when needed
Participate in regular team meetings and project discussions
Maintain familiarity with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act

Who you are:

Required: 4+ years technical end user/help desk support experience
Preferred: Bachelor’s degree in Computer Science or technology related field
Preferred: A+ Certification
Ability to effectively prioritize and execute tasks in a high-pressure situation
Strong judgmental & problem-solving skills required
Promote and maintain positive team relationships
Excellent interpersonal and communication skills, both oral and written
Good organizational and time management skills required; detail oriented with the ability to multi-task

LGE Community Credit Union remote jobs

Technical Support Administrator

Technical Support Specialist