Leukaemia Care Navigator

15 Hours a week on Tuesday and Monday or Wednesday

£26,228 per annum pro rata (up to £28,325 depending on experience)

Based at University College London Hospital, 250 Euston Road, London, NW1 2PG

Overview

You will refer patients, carers and family members internally to advocacy, welfare, support groups and other services as appropriate.

You will provide patient support and raise awareness of the services we have at Leukaemia Care at the hospital. You will talk to patients, carers and family members, offering support, information and clear signposting to our services and other relevant organisations.

You will be based on the haematology ward/clinic and this is a non-clinical role. You will be required to record all your work so administration is part of this role.

A laptop and mobile phone will be provided, along with patient resources. You will be reimbursed for parking at the hospital.

Job role

To attend the Hospital to provide support on the Haematology Ward or clinic
Liaise with consultants, nurses, and other health care professionals in providing patient support. This may involve giving out booklets and information within the consulting room itself
Speak to patients, carers and anyone affected by a blood cancer or allied blood disorder to offer tailored advice or support
Refer patients, carers and family members internally to our services
Signpost patients to other blood cancer charities
Support patients by phone through the CNS referral process
Attend a local support group if needed.
Regular feedback into the Patient Services team on how many patients we are supporting and any booklets we need to send out.
Constantly being a proactive ambassador and patient support worker for the charity.
This role is 2 day a week for the haematology clinic/ward.

Service Awareness

Build relationships with healthcare professionals at the Hospital – e.g. consultant haematologists, clinical nurse specialists and haematology nurses - to promote the charity’s services for patients and healthcare professionals.
Promote our healthcare professional training - such as nurse forums and our Nurse Academy.
Sign up Healthcare professionals across the haematology department to Leukaemia Care communications
Represent Leukaemia Care at our patient and carer conferences and at non-Leukaemia Care events (at the request of the Navigator Programme Manager).
Check our patient information booklets are displayed within the haematology outpatient clinic and haematology ward to promote the charity’s services for patients and healthcare professionals.

Work with the Leukaemia Care Staff

Refer patients experiencing difficulties that the hospital hub cannot resolve to the Patient Advocacy Team at Leukaemia Care or signposted accordingly
Make patients fully aware of Leukaemia Care’s other support services and asked if they wish to receive information from Leukaemia Care, recording their consent or otherwise against their database record
Promote nurse education (Nurse Academy, nurse conferences, nurse forums) to the clinic nurses
Work closely with their Regional Coordinator as appropriate.

Analysis and Impact

Analyse the impact of our activities and effective methods, using agreed metrics
Report on the progress of the activities internally, including recommendations and areas of improvement
Understand and consider where each project fits within the wider programme of work

Other

Provide regular reports on your work and against your KPIs to your line manager.
Record your contacts in the Raisers Edge database

General

In addition to the specific duties and responsibilities outlined in this job description, all Leukaemia Care employees should be aware of their specific responsibilities towards the following:

Uphold the values of the charity and to not behave in a manner that is likely to bring the charity into disrepute.
Adhere to all health and safety and fire regulations and to co-operate with the charity in maintaining good standards of health and safety.
Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

This job description is not exhaustive. It acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

If you have any questions, please contact:jobs@leukaemiacare.org.uk

PERSON SPECIFICATION

Essential

GCSE or equivalent Maths and English.
Excellent communication, presentation and listening skills.
Empathetic towards anyone affected by cancer or undergoing chemotherapy treatment.
Committed to supporting patients, carers and family members.
Ability to work unsupervised.
Able to carry out office administration tasks as part of the role.
IT literate (MS Office, Teams, GoogleDocs, Zoom).
Knowledge of local services that may be relevant to blood cancer patients.
A good team player – able to link in and work well with a range of people within the organisation.
Ability to manage own workload.
Able to work flexibly to meet the needs of the role with sufficient notice.
High levels of motivation, when working alone or with a team.
Ability to problem solve.
Ability to learn quickly.

Desirable

Healthcare/community support background.
An understanding of blood cancers and the impact of a diagnosis.
Knowledge of hospital frameworks.
Cancer patient support.
Raisers Edge database.
Working in the charity sector, or with cancer patients and their families.
Using the Raiser’s Edge database.
Liaising with healthcare professionals.

Why it’s great to work at Leukaemia Care

As well as the satisfaction of knowing you improve the lives of people with leukaemia, blood cancer, we also offer the following:

Annual leave of 36 days including 8 bank holidays (for full-time staff, pro-rata for part-time staff)
Additional discretionary annual leave between Christmas and New Year
Pension scheme with Aviva - we will match employee contributions up to 7% of qualifying earnings
Life Assurance (also known as death in service benefit) of four times annual salary
Employee Assistance programme
Cycle to work scheme
Enhanced sick pay (as set out in our staff handbook)
Bereavement leave of up to five days paid leave should the need unfortunately arise
Flu jab for all employees who are ineligible to receive a free one on the NHS
Free onsite parking at our offices in Worcester (if applicable)
Induction training and ongoing training to help you deliver your role
Staff social events – in person and online to ensure all employees have an opportunity to get involved

We will also ensure that you are supplied with the right equipment for the job and to work safely - this may include a laptop and mobile phone, as well as equipment to make your working day as comfortable as possible. If the job requires it, we also reimburse pre-approved travel expenses.

WHO WE ARE, AND WHAT WE DO

Leukaemia Care is the UK’s leading leukaemia charity. For over 50 years, we have been dedicated to ensuring that everyone affected receives the best possible diagnosis, information, advice, treatment and support.

We are here for everyone affected by leukaemia and related blood cancer types – such as myelodysplastic syndromes (MDS) and myeloproliferative neoplasms (MPN).

We provide information, advice and support for anyone affected, this includes patients and their friends and families too. We raise awareness of the issues impacting people affected by leukaemia, MDS and MPN, and campaign to fix them. We are driving early diagnosis, raising public awareness, improving services and ensuring access to effective treatments.

How do we do this? We have a wide-range of services aimed at patients and their loved ones from diagnosis and beyond. Our support services range from nurse-led helplines, support groups and free-of-charge medical information to access to paid counselling, grants for those feeling the financial strain of a diagnosis and providing buddies so people always have somebody to talk to who have experienced something similar to them. We encourage you to have a read of our website and find out all the ways we support from diagnosis and beyond.

Crucial to our work is raising awareness of leukaemia as a blood cancer and the importance for early diagnosis. Leukaemia can be difficult to spot as the symptoms are similar to many other common conditions. Unfortunately, most people are not aware of the signs of leukaemia and this leads to diagnosis being delayed, which can worsen outcomes for patients.

As well as working to educate the general public through our #SpotLeukaemia campaign, we are working closely with our colleagues working in front line medical services to ensure they have the most up-to-date information on diagnosing leukaemia. We know that by raising awareness and working to educate health care professionals, we can save lives and improve outcomes.

Equality and Diversity

Leukaemia Care is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and are committed to making reasonable adjustments for candidates with disabilities.

Closing Date Monday 10th August

We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early application is encouraged

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