The Opportunity

For the problem solvers out there, this is an exciting role for computer science students that have some background in python and are starting their engineering career.

We’re looking for a software support developer (python) to join our support team, improve our AI bot, identify & solve bugs, and conduct QA. As a software support developer, you will help maintain the interaction between our users and engineering team. This role is fully remote, with preference for the tri-state area (our HQ is in NY).

Responsibilities

Conduct QA audits for new product releases
Aggregate, analyze & improve LandaGPT integration (Bot)
Contribute to engineering efforts (solve bugs, review jira) while troubleshooting complex user issues and communicating with engineers, designers, and property managers
Create automations, write user documentation & optimize our support documentation and processes to improve users’ experiences and help take our onboarding to the next level

Improve our onboarding tooling - written mostly in Python and bash.

Minimum 1 year coding in Python -a must
Proficiency working in a technical environment and comfort solving technical user issues
SQL experience
Tech-savvy with an ability to navigate multiple complex systems simultaneously to respond to user inquiries
A love for troubleshooting and debugging new issues
Team player, with a problem-solving approach
Experience in investing and or managing your own investment portfolio - definitely a plus
Familiarity with our tech stack: Jira, Mixpanel, Superblocks, Customer.io, Jam, Github, and Contentful.

The position remote

About Landa

Landa is an innovative real estate investing app that empowers all individuals to become investors. Our mission is to revolutionize the real estate industry by acquiring homes, renting them out, and offering a platform for anyone to invest in these rental properties through our user-friendly app. At Landa, we are action-oriented and dedicated to delivering value.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Stock Option Plan

Hourly rate - 25$

Landa remote jobs

Tier 3 Support Engineer