Technical Business Analyst (US/APAC Support)

About Kurtosys:

Kurtosys helps asset and wealth managers transform complex data into meaningful client communications, reporting, and digital experiences. We work at the intersection of technology, data, design, and financial services — building solutions used by global investment firms.

The Opportunity:

We’re looking for a technically curious, client-focused problem solver to join our global support team.

This role is ideal for someone who enjoys understanding how systems work, digging into technical issues, analysing data, and helping clients solve problems. You’ll work across support, troubleshooting, configuration, and operational delivery — partnering closely with both clients and internal teams.

We’re not looking for someone who simply closes tickets. We’re looking for someone proactive, eager to learn, and excited by technology, problem-solving, and continuous improvement.

Working Hours:

This role supports international teams acrossAPAC and theUS and therefore requires flexibility to work aligned regional hours.

Candidates should be comfortable working one of the following shifts:

APAC hours: 00:00 – 09:00 SAST
US hours: 17:00 – 03:00 SAST (or 16:00 – 02:00SAST during US daylight savings)

What You’ll Do:

Investigate and resolve client support issues
Analyse and troubleshoot data using SQL
Work with structured data formats such as JSON, XML, CSV, and XLSX
Support reporting production cycles and operational processes
Implement configuration updates and solution enhancements
Collaborate with technical and client-facing teams across regions
Build a deep understanding of Kurtosys products and client environments

What We’re Looking For:

3–5 years’ experience in a technical support, technical BA, or client-facing technical role
Strong SQL skills and confidence working with data
Exposure to APIs, JSON/XML, or structured data environments
Strong communication and problem-solving ability
A proactive mindset and willingness to learn
Someone who is curious, collaborative, humble, and takes ownership

Nice to Have:

JavaScript debugging or scripting exposure
SaaS or platform support experience
Exposure to financial services or asset management
Experience with Jira and Confluence

Why Join Us?

This is an opportunity to join a globally growing team where you’ll be trusted with real ownership, exposed to complex technical environments, and encouraged to continuously learn and grow.

If you enjoy solving problems, learning new technologies, and working with smart, collaborative people — we’d love to hear from you.

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