About Klarity

Klarity (Y Combinator S18) uses Natural Language Processing to automate contract review for Revenue Recognition. Our customers include multiple Public companies use Klarity to (1) save time and cost, (2) increase compliance through robust controls, and (3) ease the pain of contract review.

We have spent years working on our core NLP platform and recently decided to focus on the Revenue Recognition use case. Since then we’ve experienced extremely strong growth with Enterprise Software companies and have doubled our revenue in just the last 3 months.

About the role

Join us on the mission to build AI that saves humanity from drowning in paperwork. At Klarity (YC S18), we’re already saving thousands of hours for companies like Coupa, MongoDB and Okta that were previously spent on turning documents into spreadsheets. We’re building a future world where all documents are read by Klarity and turned into structured data that are fed into existing systems. In the last 6 months, we’ve more than 7.9x’d ARR last year and are on track to 4x this year.

If you are excited about a future where people don’t have to review documents, we want to hear from you!

We are looking for a customer-centric, process-oriented leader who can take charge of onboarding new customers. Your work will be absolutely critical to the company as our #1 blocker is servicing the strong demand we’re receiving.

What are we looking for?

As a part of the Customer Success team, the Technical Project Manager is responsible for delivering an excellent implementation experience for Klarity’s largest enterprise customers. This role requires a deep understanding of Klarity’s product functionality, integrations, and where customizations can effectively be used to meet customer needs. Success requires skilled project management across multiple internal team members working on design, integrations, user acceptance testing, and launch. Success also demands skillful customer communication and management of customer expectations. Performance in the Technical Project Manager role is measured by on-time launch, customer satisfaction, time to value and improvements across the entire implementation journey.

Responsibilities:

Deeply understand the customer, their business objectives, their workflows, and their goals to demonstrate value as effectively as possible
Utilize deep technical expertise to drive and project manage customer implementations from end to end
Deliver excellent customer experience throughout the implementation project by providing consistent, clear communication across multiple stakeholders
Distinguish between “must-have” and “nice-to-have” requirements and feedback from the customer throughout implementation
Make sense of ambiguous and/or complicated business requirements and translate them for a variety of audiences
Document the Implementation project plan for internal and external understanding
Define project milestones and meet them; clearly communicate dependencies and ownership
Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, internal backlogs; escalate appropriately to internal and/or customer executives
Provide regular status updates on milestones and the overall project for internal and external audiences
Communicate priorities and requirements across internal teams with clarity and respect
Build trust, understanding and influence with members of technical and operations teams who contribute to customer implementations
Contribute to the standardization of our implementation processes while Klarity continues our rapid growth
Manage and promote best practices for the Implementation team across implementation projects that vary in complexity
Maintain knowledge of all product features including the ability to train new users

What are we looking for?

7-10 years prior experience in Technical Project Management, Sales/Success/Solution Engineers, or other Customer-facing roles with Mid-Market or Enterprise business customers
Startup and/or SaaS experience preferred, but not required Experience with iPaaS solutions like Workato to configure or update customer integrations
Comfortable holding others accountable to tasks and deadlines
Enthusiastic about learning technicalities of domain-specific concepts such as revenue accounting, machine learning, integrations
Ownership mentality and initiative - if you see something needs to be done, go do it!
Meets and adheres to Service Level Agreement standards on a consistent basis
Skilled negotiator, who acts as a cross-team liaison
Ability to communicates technical issues to a non-technical audience
Fosters collaboration with Operations, Product, Sales, Tech, and Customer Success
Excellent documenter
Thrives creating order from complexity
Strong problem solving skills
Familiar with typical business critical systems: CRM, ERP, CLM
Excellent communication, presentation and interpersonal skills
Strong work ethic and ability to operate with high velocity

You will love this job if you:

Love solving open-ended operationally complex customer problems
Enjoy being in a high paced, customer-facing role
Thrive in small, cross-functional teams
Are excited to learn about cutting-edge AI in Enterprise
Looking for a role where you can help define best practices and processes

Technology

Cool Challenges: Using a mix of statistical and linguistic techniques to perform a high-accuracy information extraction task on "Legalese". Supercharging human lawyers by working closely with lawyers on the team and building useful tools that get deployed immediately. Constructing a robust document processing pipeline that allows for quick onboarding of new contract types and is adaptable to tagset changes.

Stack: Vast majority of the backend codebase is written in python with some internal tools built in javascript. Our Frontend is built in React.js. We use containerized (docker) microservices and host everything on AWS.

Klarity remote jobs

Technical Project Manager - Customer Success

Senior Backend Engineer

Senior Product Manager