Supports assigned agency business and contributes to the development of brand strategy and account management. Advises and partners with clients by analyzing, solving, and presenting viable integrated solutions to client problems. Identifies and inspires new work streams and solutions that lead to client growth by collaborating with and drawing on the expertise of our team and resources. Champions great creative work and understand the importance of flawless delivery. Independently manage direct reports and agency team throughout project development and implementation.

Responsibilities

Client Partnership & Strategic Leadership

Serves as the principal collaborator with marketing and/or medical communications client teams
Establishes and maintains strong, service-oriented client relationships based on trust and credibility
Guides clients through agency processes, setting clear expectations and delivering strategic counsel
Interprets clinical data, competitive landscape, and customer insights to provide high-level strategic and tactical recommendations
Represents and defends the agency’s point of view while balancing client needs
Anticipates client challenges, proactively offering solutions and opportunities for organic growth

Integrated Campaign & Digital Strategy Execution

Leads and executes integrated marketing campaigns, with a focus on digital and social media channels
Develops campaign measurement plans and post-campaign performance reports to ensure ROI
Writes and delivers clear, actionable briefs to internal teams and external partners
Oversees day-to-day cross-functional execution to ensure consistency, quality, and timeliness across deliverables

Data-Driven Insights & Performance Optimization

Analyzes market research and performance data in partnership with analytics teams to generate actionable insights
Continuously monitors campaign performance and adjusts tactics to drive results
Participates in financial oversight including scope tracking, budget compliance, and reporting

Creative Oversight & Quality Assurance

Ensures creative work is strategically sound, compelling, and error-free
Provides critical evaluation of creative output across multiple rounds of development
Facilitates brainstorming sessions and workshops to foster collaboration and innovation

Team Leadership & Cross-Functional Collaboration

Mentors and supervises junior client service and project management team members
Demonstrates strong leadership in managing people, projects, and cross-departmental collaboration
Fosters a positive team culture, encourages open dialogue, and resolves conflict constructively
Collaborates across departments to ensure alignment with agency capabilities and service offerings
Manages up effectively, keeping senior leadership informed and supported

Operational Excellence & Project Delivery

Sets and upholds high standards for client service and project management across accounts
Tracks and maintains project timelines, ensuring efficient and profitable delivery
Anticipates roadblocks and implements solutions to maintain momentum and quality

Bachelor’s Degree
Experience with pharmaceutical clients or with pharmaceutical companies
Minimum 6 – 8 years of medical marketing or pharmaceutical advertising agency experience
Well-developed knowledge of business practices and vendor relations in the healthcare space
Demonstrated ability to lead a team in a fast-paced environment managing multiple projects
Digitally fluent and analytical (organic, paid, and social media)
Attention to detail with exceptional time management and planning capabilities
A great storyteller – exceptional oral, written, and visual communications skills
Articulate, dynamic, and professional
A good listener, someone who can read a room and adapt their style accordingly
Understands how to communicate to both patients and healthcare professionals
Resourceful, proactive, and curious
High-level proficiency in Microsoft Office and Google Suite

Knightlabs remote jobs

Associate Director, Client Partnerships