IT Operations Technician

THE OPPORTUNITY

Kjell & Company is one of the largest omnichannel retailers of consumer electronics accessories in the Nordics, with operations in Sweden, Norway, Denmark, and China. Guided by our vision to improve people’s lives through technology, we combine strong technical expertise with a close connection to our customers.

We are looking for a technically skilled and service-minded IT professional who thrives in a hands-on operational environment and enjoys working close to both infrastructure and end users. This is a hands‑on, business‑critical role where you work close to infrastructure, systems, and users, contributing to reliable day‑to‑day operations as well as continuous improvement.

You will be part of an experienced IT Operations team, working in a multi‑country environment where operational stability and availability are essential. Reporting to the IT Security & Operations Manager, you will collaborate closely with IT colleagues, end users, and external vendors to maintain and develop a resilient IT platform that supports the business.

YOUR KEY RESPONSIBILITIES

In this role, you will be responsible for the operational stability and availability of our IT infrastructure:

Maintaining and supporting on‑prem server, storage, cloud, and network environments, including WAN/LAN, firewalls, switches, and access points
Ensuring infrastructure stability through daily monitoring, patching, system health checks, backups, and disaster recovery
Managing the hardware and infrastructure lifecycle, including installation, upgrades, maintenance, and decommissioning
Handling operational incidents and troubleshooting, coordinating escalations with external vendors when required
Supporting platform and identity services such as DNS, domains, certificates, Entra ID / Active Directory, and endpoint management platforms
Providing hands‑on onsite and remote IT support, including support for new store openings, relocations, asset handling, documentation, and travel to Group locations.

WE BELIEVE YOU HAVE

You have a strong interest in infrastructure and IT operations and enjoy working in an environment where reliability, service, and continuous improvement are key.

Relevant education within IT or equivalent practical experience
At least 3 years of experience in IT operations or infrastructure within business‑critical environments
Hands‑on experience with servers, networking, and infrastructure operations
Familiarity with virtualization, storage solutions, and distributed IT environments
Experience working with Microsoft platforms such as Windows, Microsoft 365, and Entra ID / Active Directory
Strong communication skills in Swedish and English, both written and spoken

As a person, you are structured, organized, and calm under pressure. You take ownership of your work, have a solution‑oriented mindset, and enjoy collaborating with others. You value operational stability, work proactively, and take pride in delivering reliable IT operations.

The role includes collaboration with external vendors and colleagues across the Group, and travel to other locations is a natural part of ensuring consistent IT operations and service delivery.

WHY KJELL & COMPANY

At Kjell & Company, technology is at the core of how we support our business, colleagues, and customers. You will join a collaborative IT team where your expertise makes a real impact, working in an environment that values initiative, continuous improvement, and knowledge sharing. This is an opportunity to combine operational responsibility with the possibility to influence and develop our IT landscape across the Group.

OTHER INFORMATION

The position is based at our Head Office in Malmö. Travel to Group locations is part of the role.

Applications are reviewed on an ongoing basis. Due to the summer holiday period, interviews are planned to begin in mid-August.

Background checks are conducted as part of the recruitment process prior to employment.

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