Job Description Summary:

The IT Help Desk Associate will offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Job Description:

Responsibilities:

Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system
Maintain, upgrade and promptly troubleshoot the following hardware, software and peripherals: PC Workstation, Adobe Suite and Office 365, Conference room AV System
Manage and support Online Ordering and 3rd party ordering infrastructure.
Accounts and license management for various systems across the company
Provide support for Mac OS, Windows, iOS, and Android devices
Maintain Mobile Device Management (MDM) system for Corporately owned devices. (Intune, JamF)
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to IT team
Identify and suggest possible improvements on procedures
Manage company phone system
Install Windows 10 & 11 and manage accounts
Support Sales Apps on PC, MAC, and Mobile devices
Manage IT assets thru IT Management Systems
Other IT related tasks given by managers

Qualifications:

BS/BA in IT, Computer Science, or relevant field
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
MS office (Word, Excel, PowerPoint, Access) skills
Proficiency in English and Korean

We offer a competitive benefits package!

(*Eligibility may vary.)

401(k) Savings Plan
Premium Medical Insurance Coverage
Year-end Bonus Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Friday
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires*
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements*
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program)*
Vehicle Perks*

The anticipated compensation range is

19.25 - 36.55 USD Hourly

Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Kiss Nail Products, Inc., or Kiss Distribution Corporation or Ivy Enterprises, Inc., or AST Systems, LLC, or Red Beauty, Inc., Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Kiss Nail Products, Inc. remote jobs

IT Helpdesk Associate