POSITION: Technology Support Specialist

DEPARTMENT: Technology Operations

MANAGER: Director, Technology Operations

WORKSITE LOCATION: 70% Sutter Health Park / 30% Golden 1 Center

Job Summary:

The Sacramento Kings seek a highly motivated Technology Support Specialist to join our team! In this role, you'll contribute to the team that has built the world's smartest entertainment and sports complex. Our passionate technology professionals deliver outstanding service to team members, fans, and our community. As a Technology Support Specialist, you'll serve as the Sutter Health Park service desk's primary contact for resolving Level 1 & 2 incidents related to hardware, software, and peripherals.

Responsibilities:

Deliver exceptional customer support across all communication channels
Identify, prioritize, and resolve incidents according to established SLAs
Procure desktop and laptop hardware
Create high-quality technical documentation promptly and accurately
Provide rotational after-hours and weekend support as needed
Administer user accounts in Active Directory and Azure
Perform additional duties as assigned

Requirements:

1-3 years of professional experience in end-user desktop support or computer operations
Strong analytical and problem-solving skills
Flexibility to work variable schedules
Commitment to professional development and technical training
Experience with:
- Active Directory
- Windows 10, 11
- MacOS
- Remote support for handheld and tablet devices
- Office 2016/2019/365
- Remote desktop support
- Printer and peripheral troubleshooting
Detail-oriented, self-motivated, and driven
Ability to manage multiple tasks and projects in a fast-paced environment
Physical capability to lift 25-45 pounds and work with equipment including hand trucks, dollies/carts, power drills, and related tools

Compensation

The salary range for this position is $45,000 - $50,000.The compensation package offered will be based on multiple individualized factors, including a candidate's job-related knowledge, skills, and experience.

Benefits and Perks:

Comprehensive Medical, Dental, and Vision benefits for employees and dependents
Paid Time Off +11 Paid Holidays, and Summer Fridays
Employer 401(k) match
Cell Phone Stipend
Paid Parental Leave
Flexible Spending Accounts (Medical and Dependent Care)
Company-paid Long Term Disability insurance, Life, and AD&D Insurance
Employee Assistance Program
Sacramento Kings home game tickets, team store discounts, and more!

SRCBC Sacramento River Cats Baseball Club, LLC remote jobs

Technology Support Specialist