JourneyPure, a leading provider of addiction treatment and mental health services, is looking for a Customer Care Associate to join our team. As a Customer Care Associate at JourneyPure, you will play a crucial role in delivering exceptional customer service to our clients.

In this role, you will handle incoming inquiries from clients and their families, addressing their concerns and answering any questions they may have. You will provide information about our services, verify insurance coverage, and assist with the admissions process. Your ability to empathize, communicate effectively, and provide accurate information will ensure a positive experience for our clients and contribute to their journey towards recovery.

Responsibilities

Respond to incoming calls, emails, and other inquiries from clients and their families
Provide information about our treatment programs and services
Verify insurance coverage and assist with insurance authorizations
Assist with the admissions process, including scheduling assessments and completing required paperwork
Maintain client records accurately and ensure confidentiality
Troubleshoot and resolve any issues or concerns raised by clients
Collaborate with team members and other departments to address client needs

High school diploma or equivalent
Prior experience in customer service or call center environment preferred
Excellent verbal and written communication skills
Empathy and compassion towards individuals seeking treatment
Strong problem-solving and conflict resolution skills
Ability to multitask and work in a fast-paced environment
Proficient in computer systems and software
Knowledge of HIPAA regulations and commitment to privacy

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)

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