Title:Clinical Applications Specialist (Customer Success)

About the role

We are seeking a motivated, curiousPharmDto join ourCustomer Success team as aClinical Applications Specialist. You'll work directly with clinical pharmacy teams, administrators, and IT professionals at hospitals and health systems around the world, helping them implement and get the most out of InsightRX Nova and InsightRX Apollo. You'll serve as a trusted clinical voice for our customers: someone who can learn to speak pharmacokinetics fluently, earn credibility fast with experienced pharmacists, and turn a new site into a confident, self-sufficient one. This is a 100% remote position.

We value genuine curiosity about pharmacokinetics, AI, and the future of precision dosing as much as we value a specific training pedigree. PGY1/PGY2 residency training is preferred, but it's not a hard requirement. If you're a PharmD who's found yourself wanting more variety, more ownership, and more room to build than a traditional pharmacy career path offers, we want to hear from you.

This role is expected to evolve over time as InsightRX grows and expands into new areas of focus. We're looking for someone who wants to help shape what comes next, not just fill a fixed job description.

Compensation and benefits

Salary: $120,000-$150,000
Company equity
Medical, vision and dental insurance
401(k)
Long-term disability and life insurance
Flexible Spending Account (FSA)
Unlimited PTO - most people take 3-4 weeks per year
$250/year home office stipend

What you'll do

Own the clinical success of new InsightRX Nova and Apollo customers, from contract signing through go-live and beyond
Lead onboarding for new hospital and health system customers, managing timelines and running formal training
Build clinical credibility; pharmacists want to know you speak their language before they'll engage with the tool
Provide ongoing clinical support and pharmacokinetic expertise so customers get real value from our platforms
Contribute to hospital-level policy and protocol discussions where our software intersects with clinical practice
Lead live virtual training sessions presented to pharmacists learning how to use the software
Work closely with account executives to manage customers’ happiness, pharmacokinetic and clinical outcome metrics, and interest in new InsightRX products
Build and maintain training materials, documentation, and educational content for customers
Collaborate with our Data Science team on analytics and reporting that help customers use the platform more effectively
Bring the customer's voice into Product, Sales, and Marketing conversations
Take initiative on projects beyond the core role. The people who thrive here tend to find, or create, opportunities in research, content, product feedback, events, and more

What we're looking for

Required

PharmD
Genuine interest in or passion for pharmacokinetics. Deep expertise isn't required, we'll help you build it, but the curiosity has to be real
Demonstrated experience presenting to groups and communicating clearly under pressure
Experience working independently across multiple stakeholders (clinical, technical, administrative) to see a project through
Excellent oral and written communication skills
Comfort with ambiguity and a fast-moving, evolving environment. Priorities shift as we grow, and we're upfront about that

Preferred

PGY1 +/- PGY2 residency training
A track record of completing long-term, multi-stage projects
Clinical expertise or strong clinical interest relating to our core offerings of pharmacokinetics, Infectious Diseases, and/or Bone Marrow Transplant/Oncology, and additional expertise or interest in anticoagulation, solid organ transplant, medication safety, and/or transitions of care.
Prior customer success, account management, or client-facing experience in a healthcare or health-tech setting

Nice to have

An interest in content creation: training videos, documentation, written material
Interest or experience in data science, AI/ML, or EHR integration
A creative streak. We've had team members contribute to everything from customer-facing design to conference presence, and we love when people bring their whole selves to work

Our team

Our Customer Success team is sharp, curious, and genuinely invested in each other's growth. We believe meaningful work is one of the things that makes a job worth having, and we try to build room for people to expand beyond their initial job description, into product, research, content, and beyond, as we grow. We won't pretend that's always a straight line. Not every experiment works. But we're looking for someone who wants to help build something, not just execute a fixed role, and who brings the same passion to a hard problem as they do to a proven one.

If this sounds like you, even if your resume doesn't check every box, we'd love to hear from you.

NOTE: due to a high number of qualified applicants, the application deadline has been moved to August 2, 2026

InsightRX is an equal opportunity employer. We are committed to building a diverse team and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors.

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