Job Description

HYBRID - 3 days onsite

WHO WE ARE:

Infracore is growing and looking for an Enterprise Systems Administrator in Sorrento Valley, California to join our team of elite IT professionals.

Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support and strategic decision guidance for mid-size, technology-centric companies.

We believe in fostering an employee-centered culture through collaboration and providing opportunities, training and resources for employees to become their most successful self. We stand for each other’s success with a foundation based on integrity, commitment and trust.

RESPONSIBILITIES:

In the first 30 days and ongoing:

Complete job-specific technical onboarding lab and leadership training orientation.
Understand Infracore’s mission, values, and guiding principles.
Gain clarity on Infracore’s client base, business model, products and services in detail.
Build strong relationships with Infracore teammates.
Learn Infracore tools, compliance requirements, policies, processes and essential programs at client site to fully support project implementation.
Review client project scope to begin working and implementing proposed solution or program, which could include but are not limited to Microsoft 365, firewall and routing, domain controller configuration, on-premises equipment, cybersecurity implementation measures.

Ongoing Responsibilities:

Actively participate in on-going leadership development sessions.
Implement and deploy a variety of IT projects for clients with technical knowledge and precision.
Create and document IT processes and procedures, manage projects and time effectively as well as support ad hoc projects across the organization to support team and business goals.
Manage 2-3 projects independently to drive success and continuous improvements.
Build trusted relationships with primary contacts at client sites and serves as a point of contact to the client for updates, issues and questions.
Collaborate with manager to review and evaluate new hire lab modules and identify areas of opportunity to optimize client support.
Conduct audit/site assessments to present to client; and accurately answer client questions around processes, challenges and outcomes during presentations.
Implement and execute 90% of all service offerings without assistance, including but not limited to migration tools, virtualization solutions, backup software, Cloud solutions, scripting and automation tasks.
Proactively research unfamiliar technology or processes, analyzes the potential application, presents recommendations and an implementation plan to the team for review and discussion.
Contribute to the growth of the team by embodying Infracore’s values and training new hires.

3+ years of related work experience deploying and implementing IT projects and/or solutions as Systems Administrator
Ability to set up and work with physical servers, and PC and Mac Hardware
Working knowledge of Windows Server, Active Directory, GPO and Entra ID
Experience with Defender Suite
Hands-on experience managing Microsoft 365 ecosystem including Intune, Exchange Online, Teams, SharePoint and OneDrive, with solid understanding of security measures and ability to architect best practices and policy
Strong understanding of cybersecurity measures and best practices, such as multi-factor authentication, Microsoft Authenticator, Duo and other RMM and automation tools, SSL certificates, encryption and public key infrastructure (PKI)
IT infrastructures and understanding of IaaS Cloud solutions; AWS and/or Microsoft Azure
Strong working knowledge of DNS, networking, (TCP/IP), routing, firewall & router management
Virtualization solutions (VMware, Hyper-V)
Enterprise backup software, performing backups and restores
PowerShell scripting

PREFERRED EDUCATION, SKILLS and EXPERIENCE:

Bachelor’s degree in Computer Science or related degree
Knowledge of IT aspects of common legal compliance programs such as SOX, HIPAA, CCPA and ISO
Experience with NIST 800 and CIS Top 20
Working Experience with Exchange, SAN, RAID a plus

Work-Life Balance
Competitive Salary
Medical, Dental & Vision
Life & Long-Term Disability Insurance
401(k) Matching
Paid Time Off & Holiday Pay
Professional Development
Leadership Coaching
Certification Reimbursement
Employee Led Technical Training
DoorDash Annual DashPass
Columbia Activewear Employee Discount
Monthly Social Events

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